About the Role
The selected candidate will deliver responsive technical support to clients, diagnose system issues, and guide users through resolution steps for clinical software platforms.
Responsibilities
- Respond promptly to client inquiries regarding system functionality
- Diagnose and resolve technical issues related to software performance
- Guide users through problem-solving steps over phone and email
- Document support cases with accurate technical details
- Escalate complex issues to higher-level engineering teams
- Follow established procedures for issue classification and tracking
- Assist in testing software updates and patches
- Provide feedback to development teams based on client-reported issues
- Maintain up-to-date knowledge of system features and configurations
- Support client onboarding and system adoption processes
- Monitor system alerts and initiate corrective actions
- Coordinate with internal teams for timely resolution
- Track key performance metrics for support operations
- Participate in after-hours on-call rotations as needed
- Ensure compliance with data privacy and security protocols
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with office and remote options
Team
Part of a dedicated support team collaborating with engineering and client services
Why Join Us
- Opportunity to work with cutting-edge medical imaging technology
- Supportive environment that values continuous learning
- Collaborative culture focused on client success
What You’ll Do
- Serve as first point of contact for client technical issues
- Use diagnostic tools to identify root causes
- Maintain accurate records in support ticketing system
- Work closely with product teams to improve system reliability
Not available for this position
