Penguin Random House is looking for a System Administrator specializing in Device Management. You will be responsible for ticket handling, system maintenance, project participation, research, and documentation within our Microsoft cloud and endpoint environment.
What You'll Do
- Independently accept and process tickets, communicating with customers and internal teams.
- Ensure adherence to Service Level Agreements and criticality levels during troubleshooting and request handling.
- Proactively check and ensure all systems and environments are up and running.
- Participate in short and medium-term device management projects, adhering to deadlines and communicating delays.
- Attend meetings with customers, vendors, or project managers, explaining technically complex topics simply.
- Independently research solutions and monitor Microsoft changes for devices and endpoints.
- Record and document results, opportunities, and decision proposals.
What We're Looking For
- Microsoft Intune and Microsoft Endpoint Manager experience.
- Cloud administration of Windows workstation systems.
- Administration of Microsoft Windows operating systems (e.g., Windows 11).
- Good understanding of Microsoft workplace technologies (Azure, Entra, Microsoft 365, Defender).
- PowerShell skills.
- Experience in troubleshooting Windows devices (e.g., through 2nd and 3rd level support).
- Basic understanding of relationships and processes in the Microsoft cloud environment for devices and endpoints.
- Several years of professional experience in device management, Microsoft endpoint management, and the Microsoft cloud environment.
- Excellent English and German language skills.
Technical Stack
- Microsoft Intune
- Microsoft Endpoint Manager
- Windows 11
- Microsoft Azure
- Microsoft Entra
- Microsoft 365
- Microsoft Defender
- PowerShell
Team & Environment
Part of the Arvato Systems Global Delivery framework, working with a committed and helpful team within a friendly, multicultural, and cooperative environment.
Benefits & Compensation
- Highly competitive salary.
- Bi-annual bonus based on seniority within the company.
- Meal tickets and various gift vouchers.
- Private medical insurance.
- 24 vacation days plus a free birthday leave.
- Certified training possibilities and career growth opportunities.
- Interesting projects for the Bertelsmann Group and international external customers.
- Friendly, multicultural, and cooperative team environment.
- Freedom to improve working flows through self-initiative.
Work Mode
This is an onsite position located in Braşov, Romania.
Penguin Random House provides a supportive, rewarding work environment that promotes mutual trust, creativity, and a 'WE' feeling.
