Patrique Mercier Recruitment is looking for a Swedish Speaking Email Support Specialist dedicated to providing exemplary customer service through email. You will play a crucial role in assisting our Swedish-speaking clients by addressing their inquiries and providing timely, effective solutions.
What You'll Do
- Respond to customer emails in Swedish, ensuring accurate and detailed answers regarding products and services.
- Assist clients with order inquiries, account issues, and other general support needs.
- Troubleshoot customer problems and deliver effective resolutions or escalate them as needed.
- Document all customer interactions within the CRM system for future reference and tracking.
- Work collaboratively with team members to maintain high standards of service quality.
- Identify and report recurring issues and customer feedback to management for process improvements.
- Remain informed about product lines and company policies to provide informed assistance.
What We're Looking For
- Fluency in Swedish and English, both written and spoken.
- Strong written communication skills with a clear, professional tone.
- Excellent problem-solving skills and the ability to handle customer queries efficiently.
- Self-motivated and capable of managing time well in a remote working environment.
- Passionate about providing outstanding customer service and building strong relationships with clients.
Nice to Have
- Previous experience in email support or customer service roles.
- Familiarity with CRM systems and email management tools.
Technical Stack
- CRM systems
- Email management tools
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a fully remote position.
Patrique Mercier Recruitment is an equal opportunity employer.
