Patrique Mercier Recruitment is seeking a Swedish Speaking E-commerce Support Specialist to provide outstanding support to Swedish-speaking customers for a leading e-commerce platform. Your primary goal is to ensure every customer enjoys a smooth and enjoyable online shopping experience.
What You'll Do
- Deliver exceptional customer support to Swedish-speaking clients through email, chat, and phone.
- Assist customers with inquiries related to product details, order status, returns, and payment methods.
- Address and resolve customer complaints and issues with professionalism.
- Manage customer orders accurately and efficiently throughout the entire process.
- Stay updated on current product offerings, promotions, and company policies.
- Collaborate with other departments to enhance the overall customer service experience.
- Maintain detailed records of customer interactions in the CRM system for accurate follow-up.
What We're Looking For
- Fluency in Swedish and English, both written and spoken.
- Excellent communication skills with a strong focus on providing the highest level of customer service.
- Ability to work independently while managing customer inquiries in a fast-paced environment.
- Strong analytical skills and an eye for detail.
Nice to Have
- Prior experience in customer service or e-commerce.
- Strong enthusiasm for e-commerce and familiarity with online shopping trends.
- Experience with customer support software and CRM systems.
Technical Stack
- CRM system
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
