Sutherland Global Services is hiring a Sutherland Customer Service Representatives- Remote ...

Customer Service Representatives - Remote Full-time Company Description As a pioneering digital transformation enterprise with extensive global experience spanning over three decades, our organization specializes in helping renowned brands across multiple industries enhance customer experiences through innovative technological solutions. We collaborate with leading companies in sectors including Banking, Insurance, Communications, Healthcare, Retail, Technology, and Transportation. In this role, you will manage maintenance, collection, and liquidation tasks for assigned account portfolios. Responsibilities include addressing customer inquiries, analyzing payment histories, and communicating account statuses. Our operational hours are Monday-Friday, 7AM-7PM CST (weekends excluded) To support your success, you'll leverage cutting-edge technologies and receive: - Competitive $14/hour rate - Comprehensive medical, dental, and vision benefits - Paid training and generous PTO - Performance-based pay incentives - Monthly recognition programs - Internal advancement opportunities (80% of leaders promoted internally) - Employee discounts - Wellness programs including personal training Qualifications: - Exceptional verbal and written communication skills - Strong multitasking abilities - Meticulous attention to detail - Problem-solving orientation - Microsoft Office proficiency - Customer service background - High school diploma or equivalent Home Office Requirements: - High-speed internet (2 Mbps upload, 10 Mbps download) - Hardwired internet connection - Productive, quiet, secure workspace - Smartphone (iOS/Android, 4 years or newer) for company communications Equal Opportunity Employer: We provide employment without discrimination, treating all individuals without regard to race, color, religion, sex, national origin, age, veteran status, or protected characteristics.