Kentro is looking for a Surge Support Project Manager to support the VA-ESOM- End Point Support and Operations Monitoring contract across the United States. This is a hybrid role with an estimated duration of one year, with possibility of extension.
What You'll Do
- Oversee all assigned project contractor personnel and tasks through to completion and adhere to project scopes and deliverables.
- Facilitate status meetings and maintain clear communication about project expectations and roles.
- Facilitate the onboarding and offboarding of personnel.
- Conduct regular and formal reviews with assigned personnel, VA Area Managers and VA IT Supervisors.
- Develop and maintain staffing rosters, performance history, and improvement plans.
- Notify ITC and VA management of any critical issues and develop remediation and improvement plans.
- Participate in the development of project standards and procedures.
- Track metrics and take corrective actions as needed.
- Serve as the co-lead for surge support events, collaborating with key stakeholders to plan and execute surge events.
- Collaborate and coordinate resourcing for surge events, responsible for supporting travel management, time charging, and resource oversight.
- Participate in the development of event response reports, and after action meetings.
What We're Looking For
- Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline.
- 10+ years of relevant Experience.
- 8 years of additional relevant experience may be substituted for education.
- Experience managing Information Technology related services and personnel.
- Must be well versed in IT service management and customer relation management.
- Must have experience in managing personnel and tracking incidents, service requests, and performance.
- Must be able to identify and mitigate risks.
- Experience with personnel career development, performance reviews, remediation, and recognition.
- Strong analytical, problem-solving, and communication skills with sharp attention to detail.
- Must communicate clearly with team members, and be comfortable with coordination, and collaboration.
- Must possess superior oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.
- US Citizen or Green card holder.
- Willing and able to get a Public Trust Suitability clearance.
- Must meet updated ID requirements as specified by GSA.
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Nice to Have
- PMP certified- preferred, or relevant project management experience.
- ITIL Foundation certified or equivalent IT service management certified - preferred, or relevant experience.
- Located in the region (WV, NC, VA, MD) for ease of travel to sites within the region when necessary.
Benefits & Compensation
- Compensation: $150-160K
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Education reimbursement for certifications, degrees, or professional development
- Flexibility to take a course, complete a certification, or other professional growth
- Funds for activities – virtual and in-person – e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations
Work Mode
This is a hybrid role in the Mid-Atlantic Region (WV, NC, VA, MD).
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
