Responsibilities
- Types and transcribes assignments such as business correspondence, forms and reports.
- Will have direct contact with customers, may compile information for reports, and processing forms and documents.
- Transferring and escalating potential calls to the appropriate department if needed.
Requirements
- Completion of a high school education.
- A minimum of 1 year general office or related Company experience.
- Or equivalent combination of education and/or experience.
- Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries.
- Job duties consist of a significant percent of typing assignments, must have proficient typing skills.
- General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records.
- Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Work Arrangement
Hybrid — US-CA-Brea
Additional Information
- An in-person interview may be required during the hiring process.
- In CA: Typical hiring range is $35,520 to $43,414.
- Pay Range USD $30,390.00 - USD $48,544.00 /Yr.
