Rancher Government Solutions (RGS) is looking for a Support Engineering Intern for a hands-on, technical role. You will contribute to the team supporting our flagship cloud native products—Rancher, RKE2, and Harvester—while also building a proof-of-concept AI initiative aimed at improving support efficiency.

What You'll Do

Shadow and collaborate on real support cases involving Rancher, RKE2, Harvester, and upstream Kubernetes
Reproduce and troubleshoot customer issues in lab environments using containerized and virtualized infrastructure
Contribute to internal knowledge base articles and runbooks
Participate in daily standups, triage meetings, and retrospectives with the support team
Design and build a proof-of-concept AI system using LLM APIs and retrieval-augmented generation (RAG) to surface relevant knowledge from internal documentation and case data
Extend the PoC toward agentic AI experiments to evaluate autonomous workflows for ticket triage, routing, and escalation
Measure impact via defined metrics and present PoC findings and a go-forward recommendation to engineering leadership

What We're Looking For

Currently pursuing a B.S. or M.S. in Computer Science, Computer Engineering, or a closely related field
Academic focus, concentration, or significant coursework in Artificial Intelligence, Machine Learning, or NLP
Demonstrated understanding of cloud native concepts: containers, Kubernetes, microservices architectures, and basic virtualization
Strong troubleshooting instincts—you enjoy debugging ambiguous problems and reasoning from first principles
Scripting or programming experience (Python, Go, Bash)