Pavago's client is hiring a proactive and technically strong Support Engineer to support both customer-facing troubleshooting and backend network operations within a growing ISP environment. This role blends responsive customer support with hands-on network configuration, monitoring, and infrastructure expansion.

What You'll Do

Respond promptly and professionally to customer calls and emails.
Diagnose and resolve connectivity and network-related issues.
Document all interactions and resolutions thoroughly.
Participate in a rotating after-hours emergency support schedule (1 week per month).
Occasionally consult with business clients on tailored connectivity solutions.
Monitor and maintain core and customer network infrastructure.
Troubleshoot escalated technical issues.
Provision new customer connections.
Configure routers and firewalls, perform upgrades, and maintain network security.
Support expansion projects including tower builds and backhaul deployments.
Maintain accurate system and infrastructure documentation.
Work closely with internal teams to resolve complex technical challenges.
Contribute to service reliability and network optimization initiatives.

What We're Looking For

Strong communication skills with a proactive attitude.
Demonstrated problem-solving ability and eagerness to learn.
Relevant technical support experience beyond basic helpdesk tasks.
Strong analytical thinking and troubleshooting skills.
Ability to work independently in a remote environment.
Strong organizational skills and attention to detail.

Nice to Have

Experience working in an ISP or Enterprise Service Provider environment.
Familiarity with networking technologies and principles.
Degree in Computer Science, IT, or related field (preferred but not required).

Technical Stack

SD-WAN & Link Bonding: Peplink (SpeedFusion, InControl2)
Fixed Wireless Deployments (PMP/PTP): Cambium and Ubiquiti
High-Capacity Backhaul Systems: Siklu (mmWave) and Aviat technologies
Enterprise Wi-Fi Management: Cambium (cnMaestro) and Ubiquiti (UniFi)
Routing & Network Protocols: MikroTik (RouterOS), BGP, OSPF, VLAN configuration
VoIP Support: SIP troubleshooting and QoS implementation