QuickNode is hiring a Support Engineer II to provide pivotal technical support and debug complex issues for a network servicing over 10 billion requests per month. As a key link between our customers and developers, you will ensure our Web3 infrastructure runs smoothly and empower our global users.

What You'll Do

Answer support requests from potential and existing customers.
Set up local proxies to debug outgoing Web3 requests.
Provide fast, effective resolutions to customer issues.
Translate customer hardships into actionable items for the developer team.
Debug core customer issues using custom software and standard tooling.
Track, reproduce, and resolve issues proactively without constant supervision.
Meet daily to review customer issues, task progress, and design solutions.
Document processes and share knowledge across the team.
Preemptively solve complex problems before they impact multiple customers.

What We're Looking For

Advanced scripting in more than one of: Python, GoLang, Ruby, Bash.
Deep knowledge of internet core protocols: DNS, TCP/SSL, HTTP.
Experience with the Ethereum JSON RPC specification.
Experience maintaining infrastructure as code with Terraform and preferably Ansible, Salt, Puppet, or Chef.
Expertise in managing Linux hosts.
Experience with proactive alerting and monitoring systems.
Proven experience in technical customer support, including troubleshooting, CLI tools, and Linux.
Adept at setting up and debugging unfamiliar software.
Being extremely thorough in debugging and documenting issues for other teams.
Capable of preemptively solving complex problems.
Strong documentation and knowledge-sharing skills.

Nice to Have

Experience in Blockchain technology.
Previous customer support in a technical capacity.
Worked on a remote team of 5-10 people.
Written scripts to diagnose technical failures.
Managed refunds, credits, and charges in Stripe.
Led a customer support team in a technical capacity.

Technical Stack

Languages: Python, GoLang, Ruby, Bash
Infrastructure as Code: Terraform, Ansible, Salt, Puppet, Chef
Systems: Linux
Protocols: Ethereum JSON RPC

Team & Environment

You will join a global team of over 120 people. Every engineer at QuickNode spends time on customer support on a rotating basis, fostering a deep product understanding and customer-centric culture.

Benefits & Compensation

Compensation is based on international ranges in local currency, discussed during the hiring process.

Work Mode

This is a global remote position. We are hiring for candidates located within the European Timezone.

We at QuickNode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.