EY is looking for a Cross Function Hypercare Support Engineer to join our Security Technology Services team. You will support end users during the deployment of security tools, ensuring successful implementation and helping maintain the organization's security posture. This role involves standing up new technologies and collaborating with internal and external groups to keep systems secure and robust.
What You'll Do
- Support the run state of our security technologies, ensuring they operate within agreed service levels and at peak performance.
- Bring operational expertise to efforts that introduce new technologies and upgrade current ones.
- Provide technical oversight of Information Security technologies under the team’s responsibilities.
- Manage, drive, and coordinate planned maintenance activities as well as incidents for Information Security technologies.
- Represent the team in specific project activities, including leading projects and managing others' activity towards successful completion.
- Articulate technology issues or concerns that may emerge at any level of the technical stack and from any component across the ecosystem to technology leaders.
What We're Looking For
- Approximately 1-3 years of experience in supporting end user technologies and troubleshooting associated issues.
- Strong communication skills to interact with people around the globe.
- The ability to train and coach staff in technical processes and practices.
- Experience working in a large global virtual environment.
- Strong English language skills – both written and verbal.
Nice to Have
- Bachelor's degree in a computer-related field or equivalent work experience.
- Completion of ITIL v3 or v4 Foundations training.
Technical Stack
- Windows and Linux Operating systems
- Networking concepts and mechanisms
- EDR, AV/AM, DNS, Encryption
- E-Mail technologies
Team & Environment
You will join the Security Technology Services team within Information Security, a global team of over 950 people.
Benefits & Compensation
- Continuous learning
- Success as defined by you
- Transformative leadership
- Diverse and inclusive culture
- Flexible working arrangements
- Benefits package focusing on physical, emotional, financial and social well-being
Work Mode
This is a global role.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. EY is committed to being an inclusive employer.
