Flowhub is hiring a Support Engineer

Flowhub is looking for a Support Engineer to deliver exceptional customer and technical support for our SaaS platform. You will troubleshoot application issues, resolve complex technical problems, and help cannabis dispensaries operate more effectively in this hands-on, customer-facing role.

What You'll Do

• Deliver timely and effective support to customers and partners via phone, email, and chat.
• Troubleshoot and resolve issues related to applications, software, and technical inquiries.
• Analyze databases using SQL to uncover and resolve data issues.
• Support and resolve problems related to APIs and integration functionality.
• Monitor systems, applications, and infrastructure to proactively identify and resolve issues.
• Maintain clear documentation of customer interactions and technical investigations.
• Escalate and collaborate on complex problems with the engineering team.
• Share knowledge and contribute to training initiatives and support documentation.
• Take ownership of escalated support cases.
• Collaborate cross-functionally to escalate and resolve issues.
• Contribute to the continuous improvement of support processes.
• In 30 days: Complete onboarding, shadow support cases, and begin triaging tickets.
• In 60 days: Independently handle a full range of support cases and collaborate with engineering on escalated issues.
• In 90 days: Take ownership of a technical domain or product feature area, contribute to monitoring or automation, and help define best practices.

What We're Looking For

• 3+ years in customer and application support roles.
• 1–2 years of hands-on experience with SQL and strong database querying proficiency.
• Proven experience working with APIs, including integration and troubleshooting.
• Familiarity with monitoring tools and practices to ensure system stability.
• Excellent problem-solving and analytical skills.
• Strong communication skills and the ability to clearly explain technical topics to non-technical audiences.
• Ability to work independently in a fast-paced, team-oriented environment.

Nice to Have

• Certification or training in relevant technical areas.
• Experience with SaaS tools or applications related to cannabis or regulated industries.
• Familiarity with internal debugging tools, browser developer tools, and logs.
• Knowledge of scripting languages like Python or JavaScript.
• Understanding of Git source control and software release cycles.

Technical Stack

• SQL
• APIs
• Monitoring tools
• Python
• JavaScript
• Git

Team & Environment

You will work closely with customers, product support, and engineering teams.

Benefits & Compensation

• Base salary range: $70,000 - $80,000 + equity.
• Medical, dental, and vision insurance.
• Life & disability insurance.
• 401(k) retirement plan.
• Paid holidays and unlimited paid time off.

Work Mode

This role is open to candidates within the United States.

Flowhub is an equal opportunity employer.