Responsibilities
- Deliver timely and effective support to customers and partners via phone, email, and chat.
- Troubleshoot and resolve issues related to applications, software, and technical inquiries.
- Analyze databases using SQL to uncover and resolve data issues.
- Support and resolve problems related to APIs and integration functionality.
- Monitor systems, applications, and infrastructure to proactively identify and resolve issues.
- Maintain clear documentation of customer interactions and technical investigations.
- Escalate and collaborate on complex problems with the engineering team.
- Share knowledge and contribute to training initiatives and support documentation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life & disability insurance
- 401(k) retirement plan
- Paid holidays
- Unlimited paid time off
- Equity
Work Arrangement
Remote (Worldwide)
Additional Information
- This role is open to anyone within the United States, except candidates in CA, NY, OR, and WA.
- Compensation aligns with location.
- Starting salary determined based on skills, experience, and geographic location.
