HSHS St. John's Hospital is seeking a Support Desk Specialist. In this role, you will provide first-tier support for colleagues and patients on all IT-related items via multiple channels. Your focus will be resolving break/fix issues, inquiries, and requests, while also contributing to system optimization, documentation, and clear communication to resolve basic technical support issues. Our core values of respect, care, competence, and joy guide our work, with a constant focus on the patient.
What You'll Do
- Provide first tier IT support via multiple channels for break/fix issues, inquiries, or requests.
- Provide IT system optimization, documentation and communication to resolve basic technical support issues.
What We're Looking For
- High School Diploma or equivalent
Nice to Have
- Associates degree in Computer Science or related field
- 1 year of customer service, healthcare or information technology
- 1 year of experience with Active Directory, VMWare, Epic and/or ServiceNow
Technical Stack
- Active Directory
- VMWare
- Epic
- ServiceNow
Benefits & Compensation
- Compensation: $21.00 - $31.50 per hour
- Comprehensive and affordable health coverage includes medical, prescription, dental and vision.
- Paid Time Off (PTO) combines vacation, sick, and personal days.
- Retirement benefits including HSHS contributions.
- Education Assistance up to $4,000 per calendar year and tuition discounts.
- Adoption Assistance up to $7,500.
- Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program.
Work Mode
This role is open to remote candidates in the following states: AZ, FL, GA, IA, IL, IN, KY, MI, MO, NC, NE, NH, NV, TN, TX, OH, WI, WY.
HSHS and affiliates is an Equal Opportunity Employer (EOE). HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
