Carl Zeiss Vision Canada Inc. is hiring a Supervisor, Field Service to oversee Field Service Engineers (FSEs) and ensure operational excellence across a territory. You will be responsible for managing a significant profit center, driving customer satisfaction, and leading a team focused on servicing ophthalmic instrumentation.
What You'll Do
- Manage an assigned territory as an individual profit center, responsible for territories averaging $5M or more in revenue.
- Direct, counsel, and develop Field Service Engineers to improve their performance and productivity.
- Review work assignments and balance workloads across the team.
- Promote regional growth by actively identifying and targeting potential new business.
- Travel with FSEs to coach, audit performance, and conduct physical trunk inventories.
- Prepare employee evaluations, recommend salary adjustments, and monitor vacation schedules.
- Prospect, interview, hire, and train new employees when vacancies exist.
- Provide timely response to requests from internal and external customers and resolve satisfaction survey issues.
- Act as a sales department liaison to achieve customer satisfaction and retention.
- Provide service support at National and Regional Conferences and Conventions.
- Work with Customer Care management to establish strategy for customer support policies.
- Control daily expenses, maximize revenue opportunities, and submit weekly expense reports.
- Partner with Sales Representatives and proactively manage key accounts.
- Ensure direct reports maintain company-issued test equipment and support tools.
- Consistently identify and qualify up-selling and new sales opportunities.
What We're Looking For
- Minimum of five (5) years experience in field service of Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics, or Medical Field Service.
- Ability to travel in the US and internationally for training, meetings, and coverage.
- Ability to obtain sufficient credit to cover incurred business expenses.
- Ability to lift up to 80 pounds.
- Capability to stand or walk for thirty percent of the average workday.
Nice to Have
- BS degree or equivalent experience.
- Two (2) years of experience in the eye care industry.
- Thorough understanding of ophthalmic anatomy and diseases of the eye; CCOA certification.
- Supervisory or managerial experience.
- Strong business acumen and broad technical knowledge of CZMI instrumentation.
Team & Environment
You will supervise a team of Field Service Engineers and work closely with Service Coordinators, OS/MS Specialists, Sales Managers, and Distributor Partners.
Benefits & Compensation
- Medical, Vision, and Dental coverage
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Work Mode
This is a local-country position based in the Mid West Area.
Carl Zeiss Vision Canada Inc. is an equal opportunity employer.
