Centene Management Company LLC is looking for a Supervisor, Contact Center Operations to guide operational processes, establish targets and best practices, and support staff with day-to-day oversight and resources. You will help ensure service, quality, and efficiency standards are met.
What You'll Do
- Oversee daily operations of contact center teams by planning, directing, and evaluating team performance.
- Monitor interactions, workflow, and metrics to ensure adherence to performance, quality, and efficiency standards.
- Serve as the primary point of contact for contact center employees and resolve complex issues.
- Manage and maintain policies, procedures, and regulations to ensure compliance.
- Provide training and coaching to direct reports for operational improvement.
- Evaluate team performance and provide feedback on improvement opportunities and career growth.
- Collaborate with training teams to develop, review, and approve training materials and programs.
- Support senior management with onboarding, hiring, and training new employees, promotions, and transfers.
What We're Looking For
- A Bachelor's degree and 4+ years of related experience, or equivalent experience demonstrated through accomplishments, knowledge, and skills.
Benefits & Compensation
- Compensation range: $55,100.00 - $99,000.00 per year.
- Health insurance coverage.
- 401K and stock purchase plans.
- Tuition reimbursement.
- Paid time off plus holidays.
- Flexible approach to work with remote, hybrid, field, or office schedules.
Work Mode
This position follows a hybrid work model.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
