ICF is hiring a Subscription Lead Reference Librarian to drive innovation in library services and digital engagement for child welfare resources. In this remote role, you will curate library collections, manage subscription services, and implement data analytics and automations.
What You'll Do
- Lead data retrieval and analysis to integrate subscription data with digital collections usage.
- Coordinate strategies to grow and maintain Child Welfare Information Gateway subscriptions across multiple channels.
- Research, evaluate, and select new materials for the library collection.
- Identify, test, and apply AI tools for increased automation and improved user experiences.
- Partner with data, evaluation, and digital marketing teams to identify trends and complete analysis and reporting.
- Respond to complex research requests from internal teams and external stakeholders.
- Configure and maintain library systems (Alma, Primo) for subscription content and catalog usage analytics.
- Maintain and update the library thesaurus and metadata standards.
- Track engagement metrics, analyze KPIs, and provide actionable insights.
- Work with program and technical teams to align dissemination strategies with project goals.
- Assist in educating internal teams on digital engagement and marketing strategies.
- Maintain adherence to industry, ICF, and client/federal guidelines.
- Engage in continual quality improvement (CQI) activities to enhance services.
- Serve on Information Gateway workgroups to align grant-related efforts.
- Maintain trusted relationships with internal and external partners.
What We're Looking For
- Bachelor’s degree in Digital Communications, Information Science, Library Science, or a related field.
- 3-5 years of copywriting and editing skills for digital content.
- Working knowledge of copyright regulations and licensing requirements for digital content.
- 3-5 years of experience in library automation, digital engagement strategies, and data-driven decision-making.
- Ability to understand and apply AI tools for information retrieval, content curation, and workflow optimization.
- Proficient with M365 applications (e.g., Word, Excel, PowerPoint).
- Proficient with virtual communication platforms (Teams, Zoom, Mural, etc.).
- Proficient in library information systems (LIS) and library management systems.
- Excellent organizational and communication abilities with attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Basic understanding of digital marketing channels (email, social media, GovDelivery).
- Basic understanding of digital library catalog systems including Ex Libris (Alma and Primo).
- 1-3 years of demonstrated experience in subscription analytics, campaign management, and KPIs.
- Strong problem-solving skills and adaptability to new tools and technology.
- Flexibility to occasionally work outside standard business hours to meet deadlines.
Nice to Have
- Master’s degree in Library and Information Science (MLIS), Digital Communications, Information Science, or a related field.
- 3–5 years of experience in library services, reference, or digital resource management.
- Strong knowledge of digital copyright law, metadata standards, and thesaurus management.
- Proficiency with software and platforms specific to this role, including Ex Libris (Alma, Primo), GovDelivery, and Data Harmony.
- 1-3 years of demonstrated experience providing technical assistance to federal partners.
- 3-5 years of demonstrated experience in large-scale national outreach and subscription services.
Technical Stack
- Alma
- Primo
- M365
- GovDelivery
- Data Harmony
- EBSCO
- Lexis Nexis
Team & Environment
You will work in close partnership with data and evaluation and digital marketing teams. The role requires a team player who thrives in a fast-paced environment, with a willingness to innovate and strong business ethics, including protecting proprietary and confidential information.
Work Mode
This is a fully remote position.
We are an equal opportunity employer and will consider for employment qualified applicants with arrest and conviction records.
