Lonza is looking for a Subject Matter Expert - Protein Based Therapy to serve as the technical authority for our bioprocessing portfolio. This role is pivotal for enabling customer success and driving commercial growth, partnering closely with Business Development, Account Management, and cross-functional teams to deliver scientific, product, and process expertise.
What You'll Do
- Lead the technical strategy for complex sales opportunities in partnership with Account Managers and Business Development Managers to improve win rates and mitigate technical and regulatory risk.
- Serve as the technical authority in customer engagements, including workshops, troubleshooting sessions, product demonstrations, and proof-of-concept projects.
- Prioritize technical support activities based on revenue potential, strategic importance, and risk.
- Deliver advanced technical and application training to internal sales teams, distributors, and key customers.
- Coach and mentor commercial teams on technical positioning, application differentiation, and objection handling.
- Investigate and resolve escalated technical and product performance issues using root-cause-driven, sustainable solutions.
- Act as a trusted technical partner to strategic customers to support product adoption, expansion, and long-term success.
- Collaborate cross-functionally with Marketing, Product Management, R&D, Quality Assurance, Service, and Regulatory Affairs to ensure solutions are technically sound, compliant, and scalable.
- Translate customer feedback, application needs, and competitive intelligence into structured insights for Product Management, R&D, and Marketing.
- Support new product launches by shaping technical messaging, application positioning, and sales enablement materials.
- Review and contribute to technical documentation, white papers, application notes, and competitive analyses.
- Build and maintain relationships with key opinion leaders and regulatory authorities.
- Present technical data, application concepts, and market insights at industry conferences, customer meetings, and internal forums.
What We're Looking For
- Bachelor’s degree in Biotechnology, Biochemistry, Chemical Engineering, or a related life sciences discipline.
- Extensive hands-on experience working with GMP-regulated products and environments.
- Strong background in protein-based therapeutics, including development, scale-up, and commercialization.
- Demonstrated experience in mammalian cell culture process development, including upstream and/or downstream processing.
- Solid understanding of bioprocess development workflows, from early development through clinical and commercial manufacturing.
- Proven experience supporting or leading technology transfer activities, including transfer of processes from development to manufacturing or between sites and external partners.
- Ability to assess process robustness, scalability, and risk across different stages of the product lifecycle.
- Expert technical mastery of bioprocessing tools, technologies, and applications relevant to protein expression, purification, and formulation.
- Proven ability to translate complex technical and process-development concepts into clear, actionable commercial language.
- Exceptional presentation and advanced technical training delivery skills for both technical and commercial audiences.
- Ability to travel nationally and regionally up to 40–50% of the time to support sales activities, customer engagements, and training.
Nice to Have
- Master’s degree or PhD in Biotechnology, Biochemistry, Chemical Engineering, or a related life sciences discipline.
Team & Environment
In this role, you will partner closely with Business Development, Account Management, and cross-functional teams.
Benefits & Compensation
- Compensation range: $144,000 to $244,000
- Performance-related bonus.
- Medical, dental and vision insurance.
- 401(k) matching plan.
- Life insurance, as well as short-term and long-term disability insurance.
- Employee assistance programs.
- Paid time off (PTO).
Work Mode
This is a fully remote position. The ideal candidate is based in a major life sciences hub such as San Francisco or the Boston area.
At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.
