Responsibilities
- Deliver a Delightful Client Experience - Train, coach, and inspire your stylists to provide best-in-class styling experience for our clients.
- Manage, lead, and inspire your team of Advisors, Senior Stylists, and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team morale.
- Drive Real Impact - Own Key Metrics and take actions to meet and exceed our daily, weekly and monthly performance metrics.
- Solve Complex Puzzles - From optimizing team performance to designing training programs that actually work, you'll tackle challenges that push your creativity and analytical skills to new heights.
- Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet approvals.
- Work Directly with Founding Team - Provide feedback on team performance, share learnings, insights, and ideas for improvements.
- Hiring - Assess new stylist candidates, conduct interviews, and scale your team.
- Training - Train, coach, and design programs for an engaging onboarding experience.
- Team Building - build community within the Styling team and integrate Stylists into the broader company.
- Collaborate Cross Functionally - with CX, Operations, Merchandising, Product Development, Marketing, and Engineering.
Requirements
- Have led large remote teams of greater than 20 direct reports through ambitious transformations.
- Can switch effortlessly between strategic planning and tactical execution.
- Thrive in fast-paced environments where 'good enough' never is.
- You have an eye for detail and quality.
- Have a strong analytical background and well versed in Google Sheets/Excel functions like pivot tables, vlookup.
- You work well independently and collaboratively in a fast paced environment.
Benefits
- Best-in-class team that is deeply mission-aligned.
- Have a huge impact on a small team with lots of runway for growth.
- Base salary and opportunity to earn performance-based bonuses.
- Excellent benefits and versatile health, dental, and vision coverage plans.
- 401k with company match.
- Paid parental leave.
- Flexible PTO.
- Employee discount on merchandise.
Work Arrangement
Remote (Worldwide) — Remote
