The University of Texas at Austin is looking for a Student Consultant I to join Enterprise Technology - Customer Support. This role delivers first-level IT and business service support to the university community by handling incidents and requests through clear communication, ensuring effective problem resolution.
What You'll Do
- Serve as the first-level contact, providing incident handling and request fulfillment for various IT and business services through written or verbal communication.
- Act as a liaison between customers and internal support staff to ensure accurate issue interpretation and routing.
- Maintain communications with customers during the resolution process.
- Provide accurate and timely logging, resolutions, routing, and referrals of customer interactions.
- Resolve user-reported issues using troubleshooting skills and available tools, following established procedures and policies.
- Review and recommend modifications to documentation and procedures.
- Participate occasionally in projects to enhance and improve service for customers.
- Hone and develop skills through training and development.
What We're Looking For
- Passion for helping people, using excellent verbal and written communication skills.
- Ability to work and adapt to a fast-paced, ever-changing environment.
- Demonstrated ability to effectively communicate by phone and in person.
- Demonstrated ability to follow prescribed procedures and escalation paths.
- Demonstrated initiative and ability to act independently to resolve issues and requests.
- Enrolled or enrolled in the last consecutive semester in 6 or more credit hours.
- Must have a reliable home internet connection.
Nice to Have
- Undergraduate students: Freshman - Junior.
- Fluent in Spanish.
- Knowledge of information technology concepts.
- Experience in a customer service environment.
- Demonstrated ability to manage multiple priorities and follow through to completion.
- Demonstrated analytical and troubleshooting skills.
- Must be available to work maximum 19 hours/week.
- Must be available to work minimum 15 hours/week.
Team & Environment
You will be part of the Enterprise Technology - Customer Support team, dedicated to supporting the university's mission of unlocking potential and preparing future leaders.
Benefits & Compensation
- Compensation: $15 - $15.50 depending on qualifications/hour.
- Students in this position may choose to enroll in the UTSaver voluntary retirement programs.
Work Mode
This is a hybrid position based in AUSTIN, TX.
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status.
