Join SAP Software Solutions as a Strategy and Operations iXp Intern within our Business Applications and Technology division. In this hybrid role, you will support the Customer Success Management (CSM) organization by assisting with internal communications strategies and technical program support to enhance team capacity and stakeholder engagement.
What You'll Do
- Support the Global Operations Manager and team to improve efficiency, communication and stakeholder engagement.
- Assist with the planning, drafting and delivery of internal and external communications such as newsletters, stakeholder updates, presentations, and digital content.
- Ensure knowledge management is maintained correctly.
- Organize and support project management activities.
- Learn SAP data insight tools and provide insights using those skills.
- Suggest ideas and implement improvements for internal processes.
- Support the preparation of executive presentations and communication materials.
- Coordinate the follow-up of weekly team meetings and track action items.
- Participate in new initiatives that drive the success of the Customer Success organization.
What We're Looking For
- Currently enrolled at a university in Communications, Business, Marketing, Business Administration, Economics, or a related field. For recent graduates, joining date must be within six months of graduation date.
- Strong written and verbal communication skills, with the ability to simplify complex technical processes into clear, engaging content.
- Excellent organizational, analytical, troubleshooting and problem-solving skills.
- Ability to communicate effectively across multiple regions in a dynamic, fast-paced organization.
- Flexible, self-aware, motivated and open to feedback.
- Strong interest in Customer Success, process improvement and operations in the tech industry.
Nice to Have
- Interest and/or experience in communications, copywriting, video creation, graphic design, and storytelling.
- Familiarity with communication tools (e.g., MS Office, Canva, SharePoint or similar).
- Advanced knowledge of Microsoft PowerPoint and Excel.
Technical Stack
- MS Office
- Canva
- SharePoint
- Microsoft PowerPoint
- Microsoft Excel
- SAP data insight tools
Team & Environment
You will be part of the Digital CSM Operations team within the Strategy and Operations (S&O) organization, working with the Global Operations Manager and CSM management. You will report directly to the Global Operations Manager.
Benefits & Compensation
- Paid internship
- Constant learning and skill growth
- Global network of SAP leaders and entrepreneurs
- Career development opportunities
Work Mode
This is a hybrid position based in New York City, US.
SAP is an equal opportunity employer.
