At BECU, our people helping people philosophy drives us to make a real difference. We are looking for a Strategic Support Director - Member & Digital Experience to serve as a strategic partner and operational driver for the division during a major transformation initiative.
What You'll Do
- Lead SAFE Integration Program Delivery, coordinating cross-functional readiness across marketing, digital, retail, and contact center teams.
- Guide Cross-Functional Sub Workstreams, partnering with executive and director-level leads to clarify requirements, monitor progress, anticipate risks, and maintain alignment.
- Act as the Executive Right Hand, providing thought partnership, decision support, and high-level oversight for integration deliverables.
- Shape Divisional Strategy, collaborating with senior leaders to refine strategic direction and ensure alignment with enterprise priorities.
- Develop Operational Cadence and Structure, establishing and managing MDX operating rhythms like business reviews and planning cycles.
- Serve as a Change Leader, guiding teams through major changes, bridging communications, and aligning stakeholders.
- Lead Division-Level Communications, developing messaging that unifies the division and reinforces transparency.
- Prepare Executive and Board-Ready Deliverables, building concise updates, proposals, and presentations.
- Influence Senior Leaders Across the Organization, collaborating to drive decisions, remove barriers, and ensure readiness.
- Leverage Data and Feedback to Drive Improvements, using insights to create action plans that enhance employee and member experiences.
- Support Organizational Design and Planning, contributing to discussions on structure, staffing, budgets, and long-range planning.
What We're Looking For
- Bachelor’s degree in Business Administration, Communications, or equivalent experience.
- 10 years of relevant experience in operations management, project management, business implementation, or organizational communications.
- Experience leading large-scale project teams.
- Enterprise-level program and project management experience, including complex, cross-functional initiatives.
Nice to Have
- Mergers & acquisitions experience or experience leading major organizational integrations.
- Excellent written and verbal communication skills, as well as presentation skills.
- Demonstrated conceptual, program, and project management skills.
- Demonstrated planning skills in both tactical and strategic planning.
- Effective leadership and negotiation skills; ability to engage and influence others to achieve results.
- Ability to persuade through consensus-building and influence senior leaders without formal authority.
Team & Environment
This role is a strategic extension of MDX executive leadership.
Benefits & Compensation
- Target Pay Range: $171,700.00-$209,800.00 annually. Full Pay Range: $133,100.00 - $248,300.00 annually.
- 401(k) Company Match (up to 3%).
- 4% annual contribution to your 401(k) by BECU.
- Medical, Dental and Vision (family contributions as well).
- PTO Program + Exchange Program.
- Tuition Reimbursement Program.
- BECU Cares volunteer time off + donation match.
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
