ServiceNow is looking for a Strategic Sourcing Manager, Professional Services to drive enterprise-wide sourcing, category management, contract negotiation, and delivery for technology-related spend categories, with a focus on Professional Services. You will be responsible for hitting annual savings targets and building strong relationships with internal business units to support the company’s contingent workforce, temp labor, consulting, and other professional services.
What You'll Do
- Partner with internal stakeholders on clarifying short and long-term sourcing requirements and lead the development of supplier negotiation strategies.
- Own opportunity assessment and initiation through contract execution.
- Craft unique supplier strategies that align to stakeholders’ requirements.
- Manage supplier interface for all RFI, RFP and RFQs.
- Conduct proper TCO Modeling of RFx proposals, present results to stakeholders, and drive towards the closure of a sourcing decision.
- Stay up to date on all colocation market dynamics to ensure Category is properly managed and guide stakeholders on changes.
- Collaborate closely with internal teams to ensure Sustainability data (carbon impact) is measured and gathered, and drive colocation suppliers towards improving Sustainability efforts.
- Conduct supplier analysis, evaluate potential suppliers, and support the overall supplier qualification process.
- Develop and create sourcing plans and category strategies, requests for proposal, and other sourcing documents.
- Evaluate and recommend purchasing and sourcing decisions to management.
- Review spend analysis, assess and prioritize opportunities.
- Track and report key functional metrics to reduce expenses and improve effectiveness.
- Craft negotiation strategies and close deals with optimal results.
- Partner with stakeholders to ensure clear requirements documentation.
- Perform cost and scenario analysis, and benchmarking.
- Assess, manage and mitigate risks.
- Seek and partner with reliable vendors and suppliers.
- Determine quantity and timing of deliveries.
- Monitor and forecast upcoming levels of demand.
- Actively seek out industry knowledge through research, trade shows, conferences and online training, establishing yourself as a trusted advisor.
What We're Looking For
- 5+ years of experience within the professional services markets landscape.
- Experience preparing cost models, negotiating with suppliers, and presenting recommendations to stakeholders and Executive Leadership.
- Knowledge of purchasing and supply chain processes, with analytical and results focused approach.
- In-depth knowledge and familiarity with the sourcing landscape.
- First-class professional and interpersonal communication skills for collaboration with diverse internal and external resources and groups.
- Excellent organization and time management skills to oversee simultaneously occurring projects, tasks, and deadlines.
- Expert knowledge of office productivity, word-processing and various other computer-based or online website proposal software.
- Must be proficient in Microsoft Word, Excel and PowerPoint.
- Working knowledge of RFP process and standard business practices and procedures.
- Both strategic and tactical sourcing experience.
- Ability to articulate category strategies.
- Solid judgment and ability to make good decisions.
- Comfortable negotiating and networking.
- Ability to gather and analyze data and to work with figures.
- Ability to work independently / Can-do mentality.
Technical Stack
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Work Mode
This is a hybrid position based in AMS - North America and Canada.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
