Jobgether is hiring a Strategic Partner Engagement Manager to lead the adoption and success of a new digital platform used by federal and state agencies. You will manage the end-to-end partner program and serve as a bridge between agency stakeholders and internal teams to drive platform adoption and cultivate a multi-agency partner community.
What You'll Do
- Lead engagement, negotiation, and execution of partnership agreements, capturing legal, security, and financial requirements in reusable templates.
- Work with agency program owners to map workflows into platform configurations and publish role-based onboarding guides.
- Design and deliver live, virtual, and on-demand training, supporting knowledge-base articles, micro-learning videos, and office hours.
- Establish and moderate a multi-agency partner community across Slack/Teams, virtual meet-ups, and open Q&A forums.
- Gather feedback, discussion trends, and feature ideas; package findings as actionable insights for product and leadership teams.
- Build partner-health dashboards tracking adoption KPIs such as time-to-first-award, NPS, and ticket resolution; feed insights to internal stakeholders.
- Run structured feedback loops, prioritize and resolve onboarding blockers, and escalate cross-functional issues as needed.
- Lead the onboarding subgroup within the partner co-design group and publish quarterly retrospectives.
- Contribute to hiring, outreach, and communities of practice as time allows.
What We're Looking For
- 7+ years of experience in partner success, customer onboarding, implementation consulting, user experience research, or strategic account management.
- Demonstrated success negotiating and executing complex partnership agreements in public-sector or highly regulated environments.
- Experience building or moderating online communities, such as customer success forums or public-sector user groups.
- Proven ability to develop and deliver training programs for diverse stakeholders.
- Strong skills in capturing and reporting success metrics, using data to drive continuous improvement.
- Excellent facilitation, communication, and relationship-building skills within cross-functional, remote, agile teams.
- Experience leveraging AI tools and services to support partner success and a willingness to explore AI-driven solutions.
- Must have lived and worked in the United States for at least 3 of the last 5 years; occasional travel may be required.
Nice to Have
- Experience with federal grants-management processes or platforms.
- Familiarity with human-centered design and agile delivery.
- Background working with HHS, VA, or other federal/state health agencies.
- U.S. Veterans are encouraged to apply.
Team & Environment
You'll join a cross-functional, remote, agile environment.
Benefits & Compensation
- Competitive salary of $156,139 with equitable pay practices.
- Employee Stock Ownership Plan (ESOP) for all employees.
- 401(k) matching.
- Comprehensive medical, dental, and vision insurance.
- Employer-paid short- and long-term disability and life insurance.
- Generous paid time off, federal holidays, and floating holidays.
- Paid parental leave.
- Self-managed professional development and wellness budgets.
Work Mode
This is a remote position open to candidates located within the United States.
Jobgether is an equal opportunity employer.
