Derex Technologies Inc is looking for a Strategic Customer Success Manager - Americas to guide our biggest customers, focusing on improved product adoption and increased customer health. You will shape how we serve customers ranging from high-growth organizations to public companies by becoming a product and domain expert.
What You'll Do
- Manage a book of ~20 strategic customers, exceeding $2m in total ARR.
- Develop relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention.
- Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
- Create 'Ah ha!' moments by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges.
- Help shape and iterate on the new Strategic customer motion, including playbooks and repeatable processes.
- Project manage workflow changes and get into the weeds with customers on product nuances.
What We're Looking For
- At least five years of customer success experience in B2B SaaS.
- Experience supporting the implementation and adoption of complex technologies through the customer journey.
- Experience managing a book of strategic customers.
- Experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
- Experience with technically complex products and a strong curiosity to explore details.
- Communicate with precision and clarity.
- Be a listener first, seeking to understand customer needs and advocate for them internally.
- Thrive in complexity and be energized by learning a powerful, configurable product.
- Be detail oriented and take pride in internal operations like real-time CRM updates.
- Look for ways to improve your work through data.
Nice to Have
- Experience as a recruiter, hiring manager, or interviewer.
Team & Environment
You’ll join the Customer Success Team within the Enterprise Segment.
Benefits & Compensation
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
- In the US: top-tier health insurance for you and your dependents, with 100% of premiums covered. 3% 401k match.
Work Mode
This role is open to candidates located in the Americas.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
