CrossCountry Mortgage is hiring a Strategic Corporate Production Manager to serve as the primary internal point of contact for corporate departments, managing case resolution and escalations. You will lead a team focused on providing targeted operations support, driving process improvements, and offering training for new and existing branches.
What You'll Do
- Function as a Strategic Work Action Team aligned to various branches, providing targeted operations support, including travel as needed.
- Understand corporate department and assigned branch needs, providing strategic support and develop plans to address those needs.
- Manage, mentor, and develop a team of Loan support and production/pipeline manager(s).
- Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues as needs are identified.
- Monitor and follow up with assigned branches to maintain the proper workflow.
- Ensure each file complies with all corporate and regulatory policies and procedures.
- Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.
- Develop new methods and procedures to increase daily operations efficiency.
- Manage projects for deployment of new systems, procedures, and operations initiatives.
- Work closely with the Operations Initiatives team for workflow and system enhancements.
- Coordinate with Operations, System Administrators, and Technical Team to produce and maintain required business documentation such as knowledge articles and other resource training materials.
- Responsible for system and process review testing to ensure new system enhancements and updates are working as designed.
- Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
- Guide and direct employees to assist their professional development.
- Monitor daily, weekly, and monthly production and compliance report for assigned branches providing strategic support.
- Possess a thorough understanding of the CCM file workflow from origination through closing to assist with a broad spectrum of training and support needs.
What We're Looking For
- Bachelor’s degree or equivalent combination of education/experience.
- A minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
- A minimum of 3 to 5 years’ management experience.
- Strategic understanding of the mortgage lending function.
- Knowledge of processing, closing, and funding loans in accordance with Investors and Agency guidelines including federal and State required practices.
- Knowledge of FNMA, FHA, GNMA and VA housing loans.
- Excellent communication and customer service skills.
- Excellent prioritization skills to meet deadlines.
- Proficient with Microsoft Office Suite.
Nice to Have
- Experience with Encompass Loan Origination System (LOS) system, a plus.
Technical Stack
- Microsoft Office Suite
- Encompass Loan Origination System (LOS) (preferred)
Team & Environment
You will manage a team of production managers and loan support specialists, providing mentorship and development.
Benefits & Compensation
- Salary: $70,000.00 - $75,000.00
- Medical, dental, vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
Work Mode
This is a local-country position based in the United States.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law.
