WRITER is looking for a Strategic AI Transformation Lead to serve as a high-impact partner for our most significant enterprise customers. You will move beyond software implementation to help organizations fundamentally rethink how they work, translating the power of the WRITER platform into measurable business impact.
What You'll Do
- Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager.
- Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption.
- Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives.
- Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews.
- Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates.
- Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives.
- Scale transformation best practices by producing and 'processifying' decks, frameworks, and communications for the wider team.
What We're Looking For
- Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies.
- Proven track record of building C-suite relationships and leading large-scale transformations.
- Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact.
- Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts.
- A curious mindset and an active listening style that marks you as a genuine leader who people want to follow.
- A strong professional background in management consulting or strategy advisory.
- Intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own.
Team & Environment
You will report directly to the Director of AI Transformation and Success.
Benefits & Compensation
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for wellness and learning/development
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k
Work Mode
This is a hybrid position based in San Francisco.
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
