Growth Acceleration Partners is hiring a Strategic Account Manager to own and grow the commercial relationship with a portfolio of key North American enterprise accounts. You will be responsible for expanding the use of GAP’s nearshore software development, data, AI, and Agentic transformation services through upsell and cross-sell, positioning the company as a trusted strategic partner.
What You'll Do
- Serve as the primary commercial and strategic point of contact for a portfolio of key North American customers.
- Grow accounts profitably through upsell and cross-sell of GAP’s offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services.
- Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor.
- Lead commercial negotiations, renewals and expansions with client procurement and executive leadership.
- Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery and proactively manage expectations, risks, and dependencies.
- Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps.
- Identify, validate and develop new opportunities within client organizations and within active engagements.
- Capture lessons learned from your portfolio and feed them back into GAP’s offerings, playbooks and Centers of Excellence.
- Generate referenceable customer success stories, testimonials and referrals that drive net-new business.
- Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans.
- Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization.
- Prepare and present executive-ready account plans and QBR/MBR materials.
- Initiate and lead recurring business reviews with client and GAP stakeholders.
What We're Looking For
- 8+ years of experience in key account management, client partner, or enterprise account roles.
- At least 4 years in B2B software and/or IT services.
- Proven track record in a B2B customer-facing role in IT services, consulting, or nearshore software development, focused on managing and growing enterprise or upper mid-market accounts.
- Demonstrated ability to grow complex accounts while consistently meeting or exceeding revenue and margin targets.
- Strong commercial acumen, able to understand client business models, technology roadmaps and industry-specific challenges.
- Excellent communication skills, with the ability to present and influence at all levels of a client organization, including C-suite.
- Ability to manage multiple stakeholders and projects across several accounts, often with competing priorities.
- Financial literacy and comfort with pricing, budgeting and deal structuring for recurring services and project-based engagements.
- Strong CRM discipline and proficiency with business applications such as Excel/Sheets, PowerPoint/Slides, Teams/Zoom/Meets, and LinkedIn Sales Navigator.
- Equity, diversity and inclusiveness are central to your values, and you thrive in a collaborative, people-first culture.
- Bachelor’s degree in Business, Marketing, Technology, or a related field.
- Comfortable working remotely as part of a geographically distributed team and engaging frequently with nearshore teams in Latin America.
- Willing and able to travel across North America to client sites and occasionally to GAP offices and hubs in Latin America, as needed.
- Fluent in written and spoken English.
- Legally authorized to work in the United States.
Nice to Have
- MBA or equivalent experience is a plus.
Team & Environment
Part of the Go-To-Market team. You will collaborate closely with GAP Delivery leadership, practice leads, and nearshore engineering teams.
Benefits & Compensation
- Competitive Healthcare Benefits - Medical, dental, and vision coverage
- Generous Paid Time Off - Flexible vacation policy to support work-life balance
- Remote Work Support - Company-provided laptop and equipment
- Financial Wellness - 401(k) retirement plan, Life insurance (Basic, Voluntary & AD&D), Short-term & Long-term disability coverage
- Family Support - Comprehensive family leave (Maternity, Paternity)
- Professional Development - Training & development opportunities and direct mentorship from senior sales leadership
- Performance Bonuses - Additional earning opportunities beyond base + commission
- Wellness Resources - Supporting your overall well-being
Work Mode
This is a remote position based in the United States.
Growth Acceleration Partners is an Equal Opportunity Employer that complies with EEO laws and regulations. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
