The Strategic Account Executive will lead relationships with Twilio's largest communications platform customers in the NEA region, focusing on protecting and growing revenue through consultative sales and cross-functional collaboration. This role requires managing high-value accounts in industries like technology, logistics, and fintech, with a strong emphasis on data-driven strategy and executive-level engagement.
What You'll Do
- Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
- Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
What We're Looking For
- More than 12+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
- Accountable for relationship management, cross sells, upsells and solutions consulting.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models.
- Entrepreneurial mindset with appetite to define processes and build programs.
- Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia.
- Excellent verbal and written communication skills.
- Bachelor’s Degree or equivalent years of experience.
Nice to Have
- Cross selling experience to Marketing, Engineering and Product.
- Telco, CPaas or PaaS selling experience.
Benefits & Compensation
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Opportunities to build positive change in communities through volunteering and donation efforts
Compensation includes competitive pay.
Work Mode
Remote work available in Australia (Melbourne, Brisbane or Sydney).
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.