Responsibilities
- Welcome each guest with a friendly, attentive approach that reflects a high standard of service and encourages engagement.
- Engage guests by listening actively, asking thoughtful questions, and guiding them through rental and retail process with personalized recommendations that enhance their experience and drive sales.
- Provide knowledgeable guidance on gear, apparel, and accessories by understanding product features, pricing, and resort services to support confident purchases and drive sales.
- Operate point-of-sale systems and RTP software accurately to process sales, rentals, returns, discounts, and payments in a smooth, timely manner.
- Maintain accurate cash handling and balance daily transactions with consistency and attention to detail.
- Maintain a clean, organized, and visually appealing sales floor using merchandising techniques that maximize product visibility and sales.
- Apply meticulous attention to detail and rigorously follow all safety and risk management protocols to guarantee guest safety, satisfaction, and trust in Aspen Snowmass services.
- Skillfully perform waxing and equipment maintenance to provide guests with top-quality gear that enhances their mountain experience.
- Support back-of-house operations such as organizing stockrooms, replenishing displays, and assisting with product receiving to keep inventory flow smooth.
- Monitor for security concerns, help deter theft, and promptly report inventory or cash discrepancies to management.
- Collaborate with teammates and take initiative to keep shop operations smooth, efficient, and aligned with a guest-first approach.
- Other duties as assigned.
Requirements
- High school diploma or equivalent required.
- 1 year experience in retail sales and direct customer service within a fast-paced, guest-focused environment, emphasizing solution-oriented sales, preferred.
- Completion of ski manufacturers’ binding certification preferred or willingness to obtain.
- Knowledge of winter sports equipment, apparel, and gear performance to match products to guest needs.
- Proficient knowledge with rental, ticketing, or reservation software systems.
- Familiarity with industry terminology and merchandising standards that support sales and engagement.
- Understanding of company policies, POS systems, and rental/retail operations best practices.
- Knowledge of United States currency, pricing, and accurate transaction handling.
- Skilled in retail selling techniques that build guest trust and guide purchasing decisions.
- Ability to communicate clearly and warmly in English; Spanish, Portuguese, or other languages helpful for international guests.
- Strong interpersonal skills with the ability to engage guests confidently across diverse situations.
- Ability to maintain a clean, organized sales floor and proactively identify merchandising opportunities.
- Adaptable and productive in a fast-paced environment while prioritizing guest experience.
- Collaborative team player committed to service excellence and shared goals.
- Consistently deliver friendly, knowledgeable, and solution-oriented service that drives repeat business.
- Take initiative to contribute to overall store operations and a seamless guest experience.
Nice to Have
- 1 year experience in retail sales and direct customer service within a fast-paced, guest-focused environment, emphasizing solution-oriented sales, preferred.
- Completion of ski manufacturers’ binding certification preferred or willingness to obtain.
- Spanish, Portuguese, or other languages helpful for international guests.
Benefits
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
Work Arrangement
On-site
Other
- Ability to stand, walk or be on your feet for extended periods of time.
- Kneeling and bending may be required.
- Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces.
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.
- This position is classified as a seasonal full-time position.
- Enrollment dates differ across the various programs.
- Job Posting Deadline: October 1, 2026 for the 2026-2027 Winter Season.
