Palo Alto Networks is hiring a Staff TAC Enablement Engineer

Palo Alto Networks is hiring a Staff TAC Enablement Engineer to operate at the crucial intersection of Support/TAC and Engineering. This role empowers you to drive decisions and act as a thought leader within Global Customer Services, focusing on improving supportability and usability for products like Cortex Cloud.

What You’ll Do

• Enable TAC teams through both ad hoc assistance and structured training sessions.
• Take ownership of critical customer issues, focusing on the technical driver, and work with TAC and engineering on replication and communication.
• Identify supportability and usability requirements for new products during design and post-GA phases.
• Develop and deliver training materials for TAC via white papers and internal sessions.
• Build tools to provide TAC with better visibility and troubleshooting capabilities.
• Identify and contribute to unplanned projects that improve customer experience, reduce cost, or enhance security.

What We're Looking For

• 7+ years in support roles, directly interfacing with large global customers, partners, and internal teams.
• Experience with technologies and services from Public Cloud providers (AWS, Azure, GCP, OCI, Alibaba).
• Excellent written and verbal communication skills.
• Scripting proficiency in JS, Python, or Powershell.
• Strong operational knowledge of both Linux and Windows operating systems.
• Required experience with Kubernetes implementation and troubleshooting.

Nice to Have

• Previous experience as an Enablement Engineer or an Escalations Engineer.
• Experience training internal technical teams.

Technical Stack

• Scripting: JS, Python, Powershell
• Operating Systems: Linux, Windows
• Orchestration: Kubernetes
• Cloud: AWS, Azure, GCP, OCI, Alibaba

Team & Environment

You will join a relatively small global team, working in a cross-functional capacity between Support/TAC and Engineering.

Benefits & Compensation

• Annual salary range: $123,200 - $199,100
• Compensation includes equity in the form of restricted stock units.

Work Mode

This position follows a hybrid work model.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity and are committed to providing reasonable accommodations for qualified individuals with disabilities.