ServiceTitan is looking for a Staff Site Reliability Engineer to manage, optimize, and ensure the reliability and scalability of our SQL Server and PostgreSQL databases across cloud and on-premises environments. You will be a foundational member of our new engineering hub in Poland, working closely with development and operations teams to drive improvements in performance, automate processes, and implement robust procedures.
What You'll Do
- Own the architecture, design, deployment, and lifecycle management of SQL Server and PostgreSQL databases across Azure, AWS, and on-prem environments.
- Lead database design reviews, schema governance, indexing strategy, and query optimization to ensure performance and scalability.
- Manage database security, including access controls, encryption (at rest and in transit), auditing, and compliance best practices.
- Design and maintain high availability (HA) and disaster recovery (DR) architectures, defining and enforcing RTO/RPO objectives.
- Implement and manage backup strategies, validation testing, and recovery procedures.
- Perform proactive database performance tuning, capacity planning, and workload optimization for mission-critical systems.
- Own patching, upgrades, migrations (cloud/on-prem), and version lifecycle management.
- Develop automation for DBA operations using scripting (PowerShell, Bash, Python) and Infrastructure as Code.
- Collaborate with engineering teams to optimize data models, troubleshoot production incidents, and resolve performance bottlenecks.
- Establish database monitoring standards and implement observability solutions using tools such as Datadog, Grafana, ELK, and Prometheus.
- Participate in incident response, root cause analysis (RCA), and postmortem improvements related to database systems.
- Contribute to CI/CD processes for database deployments, schema changes, and migration pipelines.
- Define and document database operational standards, runbooks, and best practices.
What We're Looking For
- Deep expertise in performance tuning (query plans, indexing strategies, locking/blocking analysis, deadlock resolution).
- Deep expertise in high availability and disaster recovery configurations.
- Deep expertise in backup/restore strategies and validation.
- Deep expertise in database security and hardening.
- Strong experience operating databases in Azure and AWS, including managed services and self-managed deployments.
- Proven experience with database migrations (on-prem to cloud, version upgrades, cross-platform migrations).
- Strong scripting skills (PowerShell, Bash, Python) to automate DBA workflows.
- Experience implementing monitoring, alerting, and observability for database systems.
- Solid understanding of reliability engineering principles (SLIs/SLOs) as they apply to database systems.
- Familiarity with CI/CD pipelines for database schema deployments (GitHub Actions, Azure DevOps, TeamCity, etc.).
- Strong troubleshooting skills, attention to detail, and ability to manage high-impact production systems.
Nice to Have
- Experience with Infrastructure as Code and containerized database environments (Kubernetes, Docker) is a plus.
Technical Stack
- Databases: SQL Server, PostgreSQL
- Cloud: Azure, AWS
- Scripting & Automation: PowerShell, Bash, Python
- Observability: Datadog, Grafana, ELK, Prometheus
- Infrastructure: Kubernetes, Docker
- CI/CD: GitHub Actions, Azure DevOps, TeamCity
Team & Environment
Part of the first foundational engineering team in Poland, establishing the European engineering hub.
Benefits & Compensation
- Compensation: zł288,300.00 - zł432,500.00 + equity: Restricted Stock Units (RSUs)
- Fully remote setup, flexible working hours, and flexible time off.
- Comprehensive onboarding program, leadership training, and ample learning and development opportunities.
- Compelling package including an annual bonus and RSUs.
- Bonusly, peer-nominated awards.
- Premium, company-paid private health insurance.
- Comprehensive support including parental leave, financial planning tools, Employee Assistance Program services.
Work Mode
This is a fully remote position open to candidates located in Poland.
We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
