Hospitable is seeking a Staff Customer Support Advocate to champion exceptional customer experiences while providing valuable insights that shape our support operations. You'll deliver expert frontline support and lead strategic projects that drive significant organizational impact.

What You'll Do

Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence.
Investigate and troubleshoot challenging user issues with advanced technical knowledge.
Answer questions throughout the entire user journey via live chat, email, and Zoom calls.
Lead strategic projects that drive significant organizational impact.
Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders.
Create comprehensive educational content (videos, documentation, quizzes) for customers and internally.

What We're Looking For

Proven experience providing expert frontline customer support and handling complex user cases.
Advanced technical troubleshooting skills and the ability to investigate challenging issues.
Experience engaging customers across multiple channels, including live chat, email, and video calls.
Demonstrated ability to lead strategic projects that deliver organizational impact.
Strong communication skills with the ability to serve as a product expert and advise stakeholders.
Experience creating educational content such as videos, documentation, or training materials.

Team & Environment

Our team embraces big challenges and takes bold risks together. We believe deeply in the value of team diversity and seek candidates from a wide range of backgrounds.