Requirements
- Extensive professional experience in cloud infrastructure and database support, with a strong track record of resolving complex production issues in high-scale environments.
- Demonstrated expertise supporting mission-critical workloads across technologies such as PostgreSQL, MySQL, Redis, MongoDB, and familiarity with complementary systems like Kafka and OpenSearch in cloud-native architectures.
- Strong foundational knowledge of Linux, distributed systems, networking and their application in cloud environments, with the ability to troubleshoot across the full stack (application → database → infrastructure).
- In-depth understanding of database architecture, including schema design, replication, sharding, backup and restore processes, and performance tuning for both SQL and NoSQL databases.
- Proven experience serving in a senior customer-facing technical role, technical consulting, or Database expert with a focus on solving complex technical challenges
- Passionate about delivering exceptional customer experiences and fostering customer success.
- Demonstrated track record of developing effective technical solutions to address customer business challenges.
- 7+ years of experience in software engineering, DevOps, technical support, or solutions engineering roles.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Highly motivated, with a proactive mindset and the ability to work independently and collaboratively.
- Strong automation mindset, with proven proficiency in programming or scripting languages (e.g., Python, Bash, Go) to streamline database operations, monitoring, configuration management, and performance optimization.
Nice to Have
- Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
- Advanced knowledge of cloud providers and tools (e.g., AWS, Azure, Google Cloud Platform) and experience with multi-cloud or hybrid cloud environments.
- Active participation in Databases or cloud-native communities, including meetups, conferences, or forums.
- Experience creating tools, plugins, or frameworks that enhance Database migrations or operational efficiency.
- Published articles, blogs, or documentation on Database best practices, migration strategies, or cloud-native solutions.
- Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
