SS8 Networks is hiring a Junior Services Engineer to support the deployment and integration of our lawful intelligence solutions at customer sites worldwide. You will work on installing, configuring, and testing high-availability systems within critical telecom networks, data centers, and cloud platforms.
What You'll Do
- Assist in the installation and configuration of SS8 lawful intelligence and analytics solutions.
- Participate in system integrations involving telecom network elements like DPI, probes, and mediation systems.
- Support on-site and remote deployments, ensuring solutions meet customer and regulatory requirements.
- Work with senior engineers to troubleshoot issues, escalate bugs, and verify fixes.
- Run system health checks, perform acceptance testing, and generate implementation documentation.
- Maintain accurate records of implementation progress and provide timely status updates.
- Learn and understand protocols such as TCP/IP, SIP, GTP, HTTP, Diameter, and lawful intercept standards.
- Collaborate with internal R&D and QA teams to ensure product readiness for deployment.
- Comply with information security standards and customer confidentiality requirements.
What We're Looking For
- Bachelor’s degree or equivalent in Computer Science, Engineering, Telecommunications, or a related field.
- Basic understanding of networking concepts like IP addressing, routing, firewalls, and VLANs.
- Familiarity with Linux/Unix environments and command-line usage.
- Interest in cybersecurity, telecom infrastructure, or law enforcement technologies.
- Strong problem-solving mindset and attention to detail.
- Willingness to travel occasionally to customer locations, both domestic and international.
- Excellent communication skills and a desire to work in a customer-facing technical role.
- Must be willing and eligible to acquire Security Clearance.
- Valid UK driving license.
Nice to Have
- Exposure to Wireshark or similar packet analysis tools.
- Knowledge of virtualization (VMware, KVM) or containerization (Kubernetes, Docker).
- Scripting knowledge (Bash, Python) for automation and log parsing.
- Understanding of telecom networks, mobile core (3G/4G/5G), or ISP environments.
- Familiarity with ETSI/CALEA lawful intercept standards and protocols.
- Proficiency in using AI tools to enhance productivity, automate workflows, generate content, or support decision-making.
Technical Stack
- Protocols: TCP/IP, SIP, GTP, HTTP, Diameter
- Platforms: Linux/Unix
- Tools: Wireshark
- Virtualization: VMware, KVM, Kubernetes, Docker
- Scripting: Bash, Python
Team & Environment
You will work closely with senior engineers, project managers, and customers.
Work Mode
This role follows a hybrid work model and is based from our Farnborough (Hampshire) UK Office.
