ADI - SBG is hiring a Senior Technical Writer to create documentation that enables global audiences to succeed with comfort, safety, security, and energy efficiency products. You will join a team collaborating with Engineering, Product Management, Support, and Marketing to research and publish content for professional installers, homeowners, and sales.
What You'll Do
- Author and publish single-sourced mobile online, print, and embedded in-app performance support, including installation guides, user manuals, technical bulletins, and packaging.
- Collaborate with Engineering, Product Management, Support, Project Management, and Marketing to define documentation architecture, requirements, delivery format, audiences, and technical scope.
- Manage documentation plans, schedules, and review and approval processes.
- Direct the work of illustrators creating assembly and wiring diagrams and product labels.
- Leverage a single-source authoring tool like MadCap Flare to define and use product-specific variables, conditions, and reuse strategies for online and print materials.
- Maintain product domain expertise in assigned HVAC, plumbing, or security systems.
- Ensure technical documentation meets international regulatory standards.
- Manage and implement documentation translations using AI tools.
- Ensure compliance with version control, document testing, approval workflows, and other knowledge management best practices.
What We're Looking For
- 5+ years of technical writing experience with demonstrated writing and editing skills.
- Experience writing and publishing rich media content for mobile applications.
- Experience using MadCap Flare or a similar multi-channel, single-source authoring tool to create online and print-ready layouts.
- HTML, CSS, and structured content experience.
Nice to Have
- Experience in the HVAC, plumbing, or security systems industry.
- Ability to independently manage multiple projects with moving deadlines.
- Experience with DITA, XML, and AI.
- Proficiency with Adobe products including Photoshop, Illustrator, Framemaker, and InDesign.
- Proficiency creating graphics and diagrams.
- Formal project management experience.
- Ability to take initiative and work with limited direction in a matrix organization.
- Excitement to work in a collaborative, team environment.
- Multilingual skills.
Technical Stack
- MadCap Flare, HTML, CSS, DITA, XML, AI tools
- Adobe Photoshop, Adobe Illustrator, Adobe Framemaker, Adobe InDesign
Team & Environment
You will collaborate directly with cross-functional teams including Engineering, Product Management, Support, Project Management, and Marketing.
Benefits & Compensation
- Have a direct impact on products and user experience selling to millions of homes and businesses worldwide.
- Be part of a team creating a new vision for content creation services in an industry evolving towards a smarter home.
- Play a key role in driving a world where people are healthy, happy, safe, and secure.
- Collaborate with high-performing, cross-functional teams in an agile and intellectually stimulating environment.
Work Mode
This is a hybrid position.
Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
