Mercury Insurance Services, LLC is seeking a Sr Technical Product Analyst to play a critical role in enabling the company to be data-driven. In this position, you will analyze customer behavior, identify performance trends, and drive continuous improvements to enhance digital experiences across our insurance products.

What You'll Do

Analyze user engagement using SQL and Python, focusing on multi-raters, aggregators, agents, and customer behaviors in the sales funnel.
Drive product usability improvements by using data insights to ensure an intuitive and seamless user experience.
Collaborate with product teams to integrate user behavior data into the product roadmap, aligning with key business objectives.
Partner with engineering, business, and product teams to drive data-driven decisions and enhance product performance.
Ensure accurate data collection practices are followed and provide actionable insights into user behavior and product performance.
Build and maintain dynamic sales funnel dashboards using PowerBI, providing real-time insights into lead progression and conversion rates.
Implement and manage anomaly detection systems to proactively identify potential issues in user behavior or system performance.
Apply strong technical knowledge to solve complex product and UX challenges.
Take ownership of key analytics areas, including multi-raters, aggregators, and customer behavior in the insurance sales funnel.
Leverage insurance industry knowledge to provide meaningful insights and guide product decisions related to the sales process.

What We're Looking For

A Bachelor’s degree in computer science, mathematics, statistics, data science, business analytics, or a related field, or an equivalent combination of education and/or experience.
5+ years of experience in data analytics, analytics engineering, data engineering, or data science.
4+ years of experience in product analytics, focusing on user behavior, engagement metrics, and product performance analysis.
A proven track record of collaborating with product teams to establish measurement tools and processes.
A strong background in developing dashboards, reporting tools, and conducting in-depth data analysis to drive business decisions.
Proficiency in SQL and Python for data analysis and building data pipelines.
Strong experience with data visualization tools, specifically PowerBI, to create and maintain comprehensive dashboards.
Expertise in relational and non-relational databases and data sources.
A deep understanding of ETL/ELT processes and tools (e.g., dbt).
Advanced data skills with the ability to work with large structured and unstructured data sets.
The ability to identify gaps and inconsistencies in data, providing actionable insights.
Strong analytical and creative thinking, comfortable working in ambiguous situations.
Experience in managing and communicating data strategies and models to internal stakeholders.
Demonstrated expertise in data mining and statistical analysis.
Solid experience with cloud-based advanced data and analytics environments.
Excellent problem-solving skills and critical thinking abilities.
Strong written and verbal communication skills, capable of effectively conveying complex information.
The ability to interact and collaborate with senior management and cross-functional teams.
A passion for data-driven decision-making and continuous improvement in analytics practices.
A demonstration of the company’s core values of integrity, customer focus, innovation, and collaboration.

Nice to Have

Experience in P&C insurance is preferred, but not required.

Technical Stack

SQL
Python
PowerBI
dbt

Benefits & Compensation

Compensation: USD $83,670.00 - USD $161,815.00 /Yr.
Competitive compensation and incentive bonus programs
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Medical, dental, vision, life, and pet insurance
401(k) retirement savings plan with company match
Engaging work environment and promotional opportunities
Education assistance and professional development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Work Mode

This role offers a hybrid work arrangement and is open to candidates located in the United States.

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.