About the Role
Role details below.
Responsibilities
- Mentor a team of Junior and Systems Engineers
- Perform IT Support services to users onsite
- Use of a ticketing system to manage support queries
- Maintain documentation and comply with rules and guidelines of the organization
- Adherence to strict change control procedures
Requirements
- 3 or more years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- Strong verbal and written communication skills
- Ability to balance projects, support tickets, and R&D initiatives
- Significant experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
- Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
- Good if you are familiar with Citrix XenApp
- Support of Sophos or similar product for endpoint threat management
- Understanding of virtualization platforms such as VMware or Hyper-V
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
- Exposure to/ability to support workloads in Azure
- Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs
- Experience working in an MSP environment
- The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment
Nice to Have
- Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
- Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
- Significant experience with Microsoft Azure
- Exceptional written and verbal communication
- Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
- Experience with and ability to support Citrix XenApp or similar products
- Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
- Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
- More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
- Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools
- Advanced understanding of high-level infrastructure design
- Ability to review, recommend, and implement new and emerging technologies to be adopted into our technology stack
- Contribute to new and existing procedures, wiki articles, and build standards
Benefits
- Competitive salary
- Comprehensive benefits
- Great perks to our global Team
- Professional yet friendly environment
- Promoting professional and career development for Team Members
Compensation
competitive salary
Team
Reports to: Client Technology Manager
Additional Information
- Atlas Technica is proud to be an Equal Employment Opportunity employer
- We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
