Responsibilities
- Participate in maintaining an implemented platform design
- Ensure compliance with security policies through profiles and permission sets
- Liaise with customers, development, operations, and senior leadership
- Analyze and create business, functional, and technical requirements utilizing an Agile methodology (Scrumban or Scrum)
- Recommend changes in product, process, and service offerings; presents high-level benefits of recommendation and explains rationale for selection over alternative solutions
- Follow established release management guidelines
- Guide and oversee acceptance and functional testing; coordinate UAT testing with QA and business
- Demonstrate product and service offerings for customers and end users
Requirements
- 7+ years’ experience in designing, building, and implementing business solutions using information technology
- Significant experience in business analysis, requirements definition and deployment of business requirements to information systems
- 7+ years’ experience with SDLC in an Agile environment
- 7+ years of Salesforce experience
- Strong verbal and written communication skills. Must maintain sufficient business and technical expertise to be comfortable communicating business and technical requirements with a wide audience
- Strong analytical/problem solving experience to deal with complex business problems. This includes risk definition, establishing quality control and implementation of end-to-end solutions.
- Detailed oriented, highly collaborative, and persistent in the face of obstacles or challenges
- In-depth knowledge of Salesforce administration; security, standard/custom objects, reports/dashboards, and release management and sandbox environments
- Excellent written and verbal communication skills including but not limited to facilitating meetings both in person and virtual settings as well as strong presentation skills.
- Ability to effectively produce requirements documents and functional documents.
- Salesforce Certified Administrator (required)
- 4-year degree in computer science, business or related field
Nice to Have
- Salesforce Certified Business Analyst (a plus)
- Agentforce Specialist Certification (a plus)
- Salesforce Configuration and Implementation experience
- Prior experience with Atlassian suite of tools such as JIRA and Confluence
- Competent in integration planning, dependency management and business process mapping and process modeling
- Encompass project management skills including time management, organization, and prioritization
