Jones Lang LaSalle (JLL) is hiring a Senior Program Manager to specialize in global telecommunications within our Project and Development Services team. You will be responsible for managing complex global projects, driving change management, and ensuring standardized service delivery to strengthen client partnerships.
What You'll Do
- Support a purposeful environment to realize standardized service delivery, enhanced communication, and accountability.
- Develop, build, and implement standardized processes, playbooks, tools, and client partnership methodologies.
- Develop and oversee management routines for account performance and metrics.
- Take ownership of program-specific goals and work with the team to achieve completion.
- Proactively manage programs per client processes and KPIs to ensure superior performance.
- Manage, update, and report on 30+ global projects and associated schedules.
- Document and report on schedule changes and associated impacts.
- Manage risk throughout the project lifecycle and provide path-to-green solutions.
- Document risk, develop mitigation plans, and report regularly on resolution.
- Provide status updates for monthly executive-level reporting.
- Create and manage project-specific budgets and approvals.
- Manage high-level financial health throughout the project lifecycle.
- Lead weekly deployment calls to gather status updates and progress.
- Support the creation of business requirement documents.
What We're Looking For
- Bachelor's degree in a relevant field.
- 7+ years of real estate, project management, or program management experience.
- Experience driving change management plans for new services or profound transformations.
- Strong interpersonal and problem-solving skills.
- Strong organizational skills and capacity to prioritize and escalate in a complex, fast-paced environment.
- Hands-on approach with attention to detail and ownership.
- Proven history of interacting with multiple stakeholders at all levels and establishing effective relationships.
- Excellent verbal/written communication and presentation skills.
- Proven record of providing excellent internal and external customer service.
- Knowledge of standard business and accounting practices.
- Advanced computer skills with emphasis on Smartsheet and data analysis.
- Strong organizational, management, and supervisory skills.
- Experience working on highly regulated projects or in highly regulated delivery environments.
- Ability to work on multiple projects simultaneously.
- Demonstrated ability to develop successful relationships with and influence customers.
- Advanced proficiency in project scheduling.
- Advanced computer skills (Word, Excel, PowerPoint).
- Strategic planning, legal, and regulatory compliance experience.
Nice to Have
- Bachelor’s or advanced degree preferred in a related field or equivalent.
- Smartsheet experience preferred.
Technical Stack
- Smartsheet
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Team & Environment
You will join the Project and Development Services team, working with stakeholders globally to manage a diverse portfolio.
Benefits & Compensation
- Compensation: $130,000 – $150,000 USD per year.
- 401(k) plan with matching company contributions.
- Comprehensive Medical, Dental & Vision Care.
- Paid parental leave at 100% of salary.
- Paid Time Off and Company Holidays.
- Flexible and Remote Work Arrangements may be available.
- Early access to earned wages through Daily Pay.
Work Mode
This is a hybrid position. Eligible remote work locations include Chicago, IL; Denver, CO; New York, NY; San Francisco, CA; and Seattle, WA.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
