Universal Music Group is looking for a Sr. Manager, Technology User Enablement to shape how teams discover, adopt, and leverage the tools powering our creative and operational workflows. This hands-on strategic role involves guiding the end-to-end application intake process and serving as a trusted advisor to teams across the organization.
What You'll Do
- Lead the complete software intake lifecycle, from initial request through approval, procurement, and onboarding.
- Establish and manage a centralized intake workflow that enhances transparency, efficiency, and user experience.
- Partner cross-functionally with Technology, Procurement, Security, Privacy, and Legal to evaluate platforms for compliance, usability, and strategic fit.
- Serve as an internal consultant to guide teams on when to adopt existing tools versus exploring new applications.
- Support budgeting and financial assessment, including license models, usage tiers, and ROI considerations.
- Develop and maintain documentation, playbooks, and standardized processes for software onboarding.
- Identify opportunities to streamline, automate, and optimize the broader software lifecycle management process.
- Apply strategic, analytical evaluation to incoming requests, balancing innovation, cost efficiency, and long-term value.
- Act as a trusted technology partner to employees at all levels, including senior executives and high-profile internal clients.
- Collaborate with business leaders and cross-functional partners to deliver seamless enablement experiences.
- Represent Technology Enablement in steering committees, planning forums, and cross-functional discussions.
- Advocate for users by translating insights and feedback into actionable product, process, and experience improvements.
- Champion a user-first mindset that empowers employees to confidently adopt and maximize new tools.
- Build and manage enablement programs, including training, onboarding content, and ongoing learning initiatives.
- Facilitate community forums, webinars, office hours, and other collaborative spaces that connect users and accelerate adoption.
- Cultivate engaged user communities around key technology platforms by sharing best practices and success stories.
- Collaborate closely with product owners and support teams to continuously refine and improve user experiences.
- Create dashboards, metrics, and reporting that track adoption, satisfaction, and enablement effectiveness.
- Manage enablement and technical needs for high-visibility company events, executive functions, and webcasts.
What We're Looking For
- 5+ years of experience in technology enablement, product management, digital transformation, or creative operations.
- Experience evaluating tools, running pilots, and managing onboarding across multiple business units.
- Proven ability to collaborate effectively with a wide range of business stakeholders.
- Background in building training programs, enablement content, or user communities to drive tool adoption.
- Comfort working across both creative and technical workflows.
- Strong executive presence and confidence engaging with senior leaders and high-profile internal customers.
- Ability to travel as needed, including internationally.
Benefits & Compensation
- Compensation range: $112,405 - $135,180.
- Comprehensive medical, dental, vision, and FSA options.
- 100% coverage for out-patient mental health services.
- Wellbeing reimbursements for fitness, spa, meals, travel, and more (up to $720/year).
- A lifetime fertility support allowance of $30,000.
- Student Loan Repayment Assistance and Tuition Reimbursement.
- 100% immediately vested 401(k) match on the first 5% of your contribution.
- Flexible Paid Time Off (PTO) for exempt employees.
- 3-weeks PTO for non-exempt employees.
- 2-weeks paid Winter Break.
- 10 Company Holidays (including Juneteenth and Wellbeing Day).
- Summer Fridays (between Memorial Day and Labor Day).
- Generous paid parental leave for every type of parent.
Work Mode
This position is remote.
Universal Music Group is an Equal Opportunity Employer.
