Responsibilities
- Lead execution of international logistics and customer service operations across Asia, Australia, Europe/Middle East, and Latin America
- Directly manage, coach, and develop four regional leaders, ensuring alignment, accountability, and strong performance
- Oversee day‑to‑day execution of warehousing, drayage, outbound transportation, and customer service for international markets
- Ensure consistent and reliable order fulfillment and service levels across more than 65 countries
- Oversee customs clearance execution and ensure compliance with local regulations in all international markets
- Partner with Planning and Sales teams to align logistics execution with demand forecasts and market needs
- Collaborate with Finance to manage the logistics operating budget in support of effective execution and service delivery
- Lead resolution of service disruptions, customer escalations, and cross‑regional operational issues
- Drive continuous improvement initiatives to enhance service reliability, efficiency, and scalability
- Establish and monitor performance metrics related to service levels, execution quality, and customer experience
- Support expansion into new international markets by enabling operational readiness and process development
Requirements
- 8+ years of experience in international logistics, customer service, or global supply chain operations
- Proven people leadership experience managing remote and geographically dispersed teams, including direct reports in multiple regions
- Strong understanding of international order fulfillment, warehousing, transportation, and customer service operations
- Experience supporting customs clearance and compliance across multiple international markets
- Demonstrated ability to execute operations at scale while supporting business growth
- Strong operational mindset with the ability to balance hands‑on execution and leadership
- Experience managing logistics budgets in support of operational execution
- Strong cross‑functional collaboration and stakeholder management skills
- Excellent written and verbal communication skills across different cultures and regions
- Analytical and problem‑solving skills with a continuous improvement mindset
- Ability to operate effectively in a fast‑paced, global environment
- Bachelor’s degree in Supply Chain, Logistics, Business, or a related field
Nice to Have
- Ability to speak another language is a plus
Benefits
- Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos
- Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
- Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
- Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
- Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
- Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For.
- Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
Compensation
Final compensation dependent upon skills & experience; may include a discretionary bonus
Work Arrangement
Hybrid — West Los Angeles, CA; in-office Monday-Wednesday, remote Thursday and Friday
Other
- Language: English required; ability to speak another language is a plus
- Hybrid schedule: in-office Monday-Wednesday, remote Thursday and Friday
- May include a discretionary bonus
- Final compensation dependent upon skills & experience
