816 GPS Services, Inc. is seeking a Sr. Manager, Infrastructure Enablement - Middleware, Messaging and Workload Automation to be accountable for the overall health, reliability, and evolution of our enterprise data integration and middleware platforms. This role serves as the internal service owner for these platforms across a complex hybrid-cloud environment, ensuring services operated by our managed services partner meet business, availability, performance, and resilience expectations.
What You'll Do
- Own end-to-end service health, availability, and reliability outcomes for enterprise middleware, messaging, and workload automation platforms, including real-time, batch, and event-driven integrations.
- Act as the primary escalation and decision authority for middleware and integration services delivered by our managed services partner.
- Ensure platforms meet defined SLAs, SLOs, and peak-readiness requirements, including seasonal and business-critical events.
- Provide service ownership across enterprise integration technologies, including real-time messaging and streaming platforms, batch scheduling and workload automation, and middleware and integration frameworks.
- Ensure reliable, secure, and scalable data movement across on-premises, cloud, and external partner ecosystems.
- Govern managed services delivery by setting standards, reviewing operational performance and incidents, and driving accountability for remediation and continuous improvement.
- Partner with managed services leadership to balance demand, capacity, risk, and technical debt.
- Drive improvements in observability, monitoring, alerting, and error handling to reduce incidents and mean time to recovery.
- Ensure integration platforms are designed and operated with resilience, recoverability, and security as first-order concerns.
- Participate in incident, problem, and post-incident reviews for integration-related events.
- Lead platform modernization efforts, including cloud-native integration patterns, event-driven architectures, automation, and standardization.
- Contribute to multi-year infrastructure and integration roadmaps aligned to business and product strategy.
- Partner closely with application engineering, data engineering, SRE, infrastructure, security, and architecture teams.
- Ensure compliance with internal and external standards.
- Contribute to governance forums, capacity planning, and strategic initiatives related to integration services.
What We're Looking For
- Proven experience owning or leading enterprise-scale middleware, messaging, or integration platforms in a hybrid-cloud environment.
- Strong understanding of real-time, batch, and event-driven integration patterns and architectures.
- Demonstrated success operating in a managed services or vendor-led delivery model, with clear ownership of outcomes.
- Ability to lead through influence in a highly matrixed, global organization.
- Experience partnering with third-party service providers and holding them accountable to defined service expectations.
- Strong operational mindset with experience in availability, resilience, incident management, and continuous improvement.
- Excellent communication, collaboration, and problem-solving skills.
Nice to Have
- Experience with Confluent, IBM MQ, enterprise schedulers (e.g., Broadcom dSeries Workload Automation) or similar middleware platforms.
- Exposure to cloud-native integration services and streaming platforms.
- Familiarity with observability, automation, and SRE-aligned practices.
- Cloud certifications or relevant platform certifications.
Technical Stack
- Confluent (Kafka)
- IBM MQ
- Broadcom dSeries Workload Automation
- Middleware and integration frameworks
Team & Environment
This role operates within a managed services model, where day-to-day platform operations and Level 1-Level 3 support are delivered by a strategic service partner.
816 GPS Services, Inc. is an equal opportunity employer.
