Smartsheet is looking for a Senior Implementation Specialist to guide engagement and product adoption for our launch customers. In this role, you will work closely with Sales, Customer Success, Training, and Consulting teams to drive successful implementations and reduce time to adoption.
What You'll Do
- Lead 12-15 concurrent engagements to implement Smartsheet across a variety of client industries and use cases.
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests.
- Design, demonstrate, and build Smartsheet solutions that fit within new and existing customer business needs.
- Gain and maintain deep technical knowledge of Smartsheet, including premium products.
- Identify product and services expansion opportunities within the customer's user base.
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale.
- Meet or exceed key performance indicator (KPI) targets aligned to the role.
- Implement packaged solutions from the Services Catalog in an accelerated time-to-value manner.
- Advise and prescribe best practices for solution implementation within the context of the package.
- Recommend tangential solutions and scalability to propel the customer along the Customer Journey map.
- Expand upon best practice package designs and help evolve the Catalog offerings.
- Act as a mentor to your team, fostering growth and efficiency in customer adoption.
- Navigate customer conversations and trial new techniques to enhance your soft skills and engagement leadership capabilities.
What We're Looking For
- A Bachelor's degree or equivalent combination of relevant work experience and education (minimum 3-5 years).
- Hands-on working experience in the configuration, customization, and implementation of SaaS applications.
- Project Management skills: timeline, scope management, project execution.
- Strong foundation in the development of spreadsheet formulas (Excel, Google Sheets, Smartsheet, etc.) and logic.
- Experience collaborating with customers to understand business requirements and translate them into a SaaS-based solution.
- Strong communication skills with the ability to explain technical subjects to non-technical end user personnel.
- Experience with problem solving and risk resolution.
- High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines.
- Ability to build trusted relationships with customers and effectively communicate about the engagement and potential risks/blockers.
- Passion for working with leading-edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements.
- Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment with the ability to quickly adjust between clients and use cases.
- Teleworking options from any registered location in Costa Rica.
Nice to Have
- Business process optimization experience.
- Experience with Agile project management methodologies and/or software development lifecycle methodologies.
- Management or Technology Consulting experience.
Technical Stack
- Smartsheet
- Excel
- Google Sheets
Team & Environment
You will report to the Manager of Solution Services in Costa Rica.
Work Mode
This role is open to candidates based in Costa Rica, with teleworking options from any registered location in the country.
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees.
