ServiceNow is hiring a Sr Director, Inspire Value to lead the Inspire Value team for Australia and New Zealand within our Global Industry and Solutions organization. This role involves strategic growth and executive influence, building and mentoring an elite strategic advisory team, and driving organizational alignment to deliver unparalleled value and exponential returns for our customers.
What You'll Do
- Partner with Sales Leadership to define and execute regional strategic deals and growth strategy, acting as a key advisor to accelerate sales outcomes.
- Directly influence outcomes on multi-million-dollar strategic deals by leading the creation of compelling, board-level propositions and investment cases for value-led transformations.
- Facilitate executive vision and value workshops with C-suite and Board-level executives, representing ServiceNow as a strategic thought partner.
- Shape the future of customers by identifying critical market trends and emerging needs that could lead to partnerships to accelerate customer growth.
- Build and lead a strategy and value advisory team, focusing on recruiting, mentoring, and developing high-caliber talent.
- Instill a culture of excellence by coaching the team to deliver high-impact customer engagements with empathy, analytical rigor, and clarity.
- Drive organizational learning by driving adoption of best practices in strategic value-selling, including discovery, detailed value analysis, benchmarking, and executive messaging.
- Foster a community of collaboration and knowledge sharing, working across internal functions to ensure consistent messaging and direction.
- Lead the creation of thought leadership, including industry points of view, best practices, white papers, and executive workshops.
- Act as a market expert, providing data-driven feedback and expertise to Engineering, Product and Solutions to drive continuous product and service improvement.
What We're Looking For
- 20+ years of progressive experience in management consulting and financial or investment management.
- Several years of direct leadership experience.
- Exemplary analytical and financial experience with the ability to build compelling business cases and quantify complex strategic value.
- Proven ability to inspire, motivate, and mentor high-performing teams, providing hands-on expertise and coaching.
- Exceptional skills to build relationships and influence outcomes at the highest levels, coupled with integrity, empathy, and passion for mission and customer success.
- Ability to balance complex requirements, drive agreement across stakeholders, and quickly learn new solutions, functional, or industry domains.
- Experience with enterprise cloud solutions.
- Deep industry domain expertise in one or more industries, ideally in Financial Services, Telco Media and Technology, Natural Resources and Energy.
- Ability to travel up to 40-60% of the time across the Asia region.
Nice to Have
- NOW platform experience is a significant advantage.
- Experience from a top-tier consulting firm, demonstrating a strong foundation in strategic analysis, hypothesis-driven problem-solving, and executive communication.
- A proven track record of leading senior high-performing teams, and high-stakes projects, driving clarity out of ambiguity, solving complex problems, quantifying strategic impact, and influencing outcomes.
- Executive presence and gravitas to challenge, advise, and partner with both internal stakeholders and C-level executives and Boards of large organizations.
- An owner’s mentality to build, craft the vision, iterate, and lead a function central to the next stage of growth.
Team & Environment
This role is a member of the Inspire Value APAC team, which is part of the Global Industry and Solutions organization at ServiceNow.
Work Mode
This is a hybrid position open to candidates located in Australia and New Zealand.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
