Alteryx is looking for a Sr. Director, Customer Insights & UX Research to unify and lead three critical functions: UX Research, Customer Voice Programs, and Product Telemetry. As a key member of the Product & UX leadership team, you will build and scale a cohesive insights function that empowers product teams to make faster, smarter decisions, working closely with the CPO and product leaders.
What You'll Do
- Unify and scale the Customer Insights function across UX Research, Voice of Customer, and Product Telemetry.
- Lead a team of senior managers and specialists across UX Research (qualitative and quantitative), Customer Voice Programs (VoC and Preview Programs), and Product Telemetry and Analytics Enablement.
- Shape strategic insights that influence product vision, roadmap prioritization, and go-to-market strategies.
- Drive insight accessibility by building dashboards, training programs, and self-service tools to democratize data across the org.
- Represent the customer in executive conversations, bringing clarity, context, and conviction to decision-making forums.
- Establish consistent practices and infrastructure to scale research and telemetry operations.
- Collaborate cross-functionally with Product, Engineering, UX, Product Ops, Marketing, and Support.
What We're Looking For
- 12+ years of experience across UX Research, Customer Insights, Data Analytics, or related fields.
- 5+ years of experience leading senior leaders and multi-disciplinary teams.
- A strong track record of unifying and scaling customer insight functions in a product-led, B2B SaaS environment.
- Proven ability to influence senior executives and drive business outcomes through insight.
- Deep expertise in at least two of the three domains: UX Research, VoC/Preview Programs, or Product Telemetry.
- Experience operationalizing self-service analytics, building training programs, and coaching teams to use data confidently.
- Excellent storytelling and communication skills—able to turn complexity into clarity.
- A passion for helping teams understand and meet real customer needs.
Team & Environment
You will lead senior leaders and high-performing teams across qualitative and quantitative research, VoC, and telemetry.
Benefits & Compensation
- Compensation: $225,000 - $265,000
- Medical, retirement, and financial benefits
- Wellness programs
- Time off policies
- Employee discounts
- Bonus or commission eligibility
Work Mode
This is a hybrid role for candidates located in the United States.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.
