ServiceMac, a First American company, is hiring a Sr. Default Loan Servicing Specialist to be accountable for performing and monitoring a variety of default loan servicing events. You will be responsible for developing process improvements and establishing procedures within a culture of collaboration and operational excellence.
What You'll Do
- Service mortgage accounts to ensure post-sale assets are dispositioned accurately and in compliance with all state, federal, investor, insurer, and agency guidelines.
- Manage the disposition or conveyance of post-sale loans within regulatory timelines, including ensuring vacant and marketable title.
- Manage title and vesting processes and work with vendors as necessary.
- Review and approve or make suggestions for REO repairs, listings, and offers per internal guidelines.
- Document and maintain all systems necessary for proper asset management.
- Monitor and identify trends or risks associated with the portfolio and communicate them to management.
- Prioritize allocated work to ensure timely and accurate resolution for all partners.
- Stay current with pending regulatory and state law changes impacting Post-Sale processes.
- Diligently follow up on all outstanding requests and communications.
What We're Looking For
- 3+ years of Post-Sale Marketable Title, FHA Conveyance management, and REO disposition experience.
- Thorough knowledge of FHA Conveyance requirements.
- A strong base knowledge of mortgage servicing.
- Experience using MSP, LoanSphere, Yardi (P260), and FHA Connection.
- Ability to reference investor/insurer guides to obtain needed information.
- Thorough ability to research issues and obtain proper documentation in a timely manner.
- Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and carry out assignments to completion within given parameters.
- Excellent oral communication skills, including the ability to effectively coach, motivate, and lead.
Technical Stack
- MSP
- LoanSphere
- Yardi (P260)
- FHA Connection
Benefits & Compensation
- Compensation: $57,000.00 - $75,975.00
- Medical, dental, vision, 401k, and PTO/paid sick leave
- Employee stock purchase plan
Work Mode
This role offers a hybrid work model, with remote work possible.
First American is an equal opportunity employer in every sense of the term.
