BHDIC Berkshire Hathaway Direct Insurance Company is hiring a Technical Support Specialist to investigate and resolve issues across the THREE platform. You'll play a crucial role in maintaining clear, reliable systems for our customers by working hands-on with core systems to keep everything running smoothly.
What You'll Do
- Investigate and triage user-reported issues to determine root causes in data, configuration, external tools, or application behavior.
- Work directly with internal tools, logs, and databases to understand and resolve problems.
- Document common issues and support workflows to improve future troubleshooting.
- Identify patterns in recurring problems and share insights with product and engineering teams.
- Contribute to improving internal tools by identifying friction points or missing functionality.
- Coordinate with QA and engineering to verify fixes and track resolution.
What We're Looking For
- 2+ years of experience in technical support, systems analysis, QA, or a similar role.
- Comfort digging into data and troubleshooting issues from multiple angles.
- Clear and empathetic communication, both in writing and on calls.
- Organized and meticulous approach, especially in documenting steps and keeping stakeholders updated.
- Understanding of how web applications, APIs, and integrations typically behave.
- Enjoy helping others and improving internal tools and processes.
- Prefer working collaboratively in a startup-like environment where roles may flex and overlap.
Nice to Have
- Experience with business platforms like Stripe, Zendesk, or policy management systems.
- Insurance or fintech experience.
- Bachelor’s degree or equivalent experience in a technical or analytical field.
Technical Stack
- Policy management platform (Socotra)
- Stripe
- Internal admin tools
- Databases
Team & Environment
You will work closely with engineers, product managers, and others across the company.
Benefits & Compensation
- Compensation: $80,000 to $110,000 per year.
- Great work environment with growth opportunity.
- Subsidized downtown parking (for in-office positions).
- Competitive compensation.
- Generous amounts of vacation and sick time.
- Closed on major holidays.
- 401(k) with company match.
- A fantastic healthcare package.
- Tuition reimbursement after 6 months of employment.
- Service recognition after 5 years of employment.
BHDIC Berkshire Hathaway Direct Insurance Company is an equal opportunity employer.
