Mohawk Industries, Inc. is looking for a Sr Core Engineer to be a high-performing contributor on our team. In this role, you'll support the design, implementation, and optimization of core IT services, ensuring the performance, security, and scalability of systems critical to our global infrastructure and end-user computing.
What You'll Do
- Provide third-level endpoint and Windows Server support, including installation, configuration, and troubleshooting of hardware, software, and peripherals across local and remote locations.
- Troubleshoot complex technical issues using desktop remote‑control tools and other diagnostic methods.
- Utilize IT service management tools to track, update, and close incidents.
- Support the deployment, maintenance, and testing of operating system images, software deployments, and patch revisions, including building automated installation packages and Windows scripting.
- Collaborate with internal IT teams, IS management, support center personnel, vendors, and application teams to resolve issues and support business operations.
- Support third‑party vendors providing services by coordinating technical activities and issue resolution.
- Provide technical leadership and mentorship to Core Engineers and other IT staff.
- Participate in small to large infrastructure and endpoint‑related projects, contributing to timely completion and operational stability.
- Work as a team to maintain the SLA of incoming tickets in the queue.
- Assist with the recovery and disposition of unused systems and support upkeep of lab and staging environments.
- Support special projects, including travel, when business needs arise.
What We're Looking For
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 4-6 years relevant experience or equivalent education and/or experience.
- In‑depth conceptual and practical knowledge within the IT infrastructure discipline.
- Strong troubleshooting, problem‑solving, and analytical skills.
- Excellent communication, organization, and time‑management skills.
- Ability to work effectively in a team‑oriented, customer‑focused environment.
- Demonstrates professionalism, integrity, and discretion when handling sensitive information.
- Adaptable to change and able to manage multiple priorities simultaneously.
Technical Stack
- Windows Server OS platforms, Image builds, patch baselines, WSUS/SCCM, and operating system hardening
- VSphere / VM management, FTP environments
- Microsoft 365 and Exchange Online, Exchange, Teams, SharePoint/OneDrive, and compliance & retention features
- Directory services, Active Directory / LDAP / Entra ID, Forest and domain design, replication, DFS, GPOs, and domain controller management
- PKI and certificate services, Enterprise CA, certificate lifecycle management, CRL/OCSP, and key management
Mohawk Industries, Inc. is an equal opportunity employer.
