Ferguson is seeking a Senior Business Systems Analyst to join our Supply Chain Solutions & Infrastructure organization. In this role, you will enable technology that supports fulfillment optimization and process automation, directly impacting our customer fulfillment capabilities.
What You'll Do
- Facilitate the research, exploration, analysis, and documentation of business systems requirements, translating them into detailed functional specifications for development.
- Analyze the business needs to identify new processes and process improvements that will meet those needs.
- Document current business processes and models to define requirements and identify gaps.
- Analyze detailed system factors including input/output requirements, information flow, and hardware/software needs.
- Analyze soft system factors including roles, responsibilities, policy, and culture.
- Evaluate the impact of potential software and process changes on the organization.
- Assist in the creation of business case documentation.
- Drive the implementation of systems, working closely with technical team members.
- Define and develop user test cases and validate test results during testing.
- Conduct system demonstrations and training sessions, and participate in the design/review of training content.
- Play a third-level support role by helping to troubleshoot and resolve issues with production systems.
What We're Looking For
- Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent work experience.
- Minimum of 7 years of relevant technical or business work experience.
- Experience with requirements gathering, solution design, and deployment of solutions using Manhattan Associates Active-Omni Distributed Order Management.
- Proficient in Excel, Outlook, PowerPoint, Visio, and Word.
- Familiarity with application integration methods, including data mapping processes.
- Strong domain knowledge in at least one business area, with the ability to analyze and improve sophisticated processes and systems.
- Superb communication skills for interacting with both technical and non-technical collaborators at all levels.
- Meticulous, proactive, and efficient with the ability to organize and prioritize tasks.
- Ability to learn new systems and tools quickly, and to work with minimal direction.
- Familiarity with software development life cycle methodologies and ability to support projects through all phases.
- Strong listening skills, creative problem-solving, and effectiveness at presenting ideas and solutions.
Nice to Have
- Experience in business areas such as supply chain planning, procurement, order management, and order fulfillment.
Technical Stack
- Excel
- Outlook
- PowerPoint
- Visio
- Word
Team & Environment
This position is part of the Supply Chain Solutions & Infrastructure (SCS&I) organization, responsible for applications used by the Supply Chain organization.
Benefits & Compensation
- Compensation: $6,805.95 - $11,921.25 Monthly
- Health, dental, and vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Work Mode
This role operates on a hybrid schedule. It is open to candidates working remotely within the United States or based in Newport News, VA.
Ferguson Enterprises, LLC. is an equal opportunity employer and a government contractor that shall abide by the requirements prohibiting discrimination against qualified protected Veterans and qualified individuals on the basis of disability. We are an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
