At Transcarent, the Sr. Business Process Analyst is a critical partner in advancing our Care Delivery operating model. You will conduct rigorous analysis, design processes, and define solutions to optimize clinical and operational workflows for scalable, high-quality virtual care. Your work translates business needs into actionable requirements for our Product and Technology teams.
What You'll Do
- Analyze, define, and document business requirements on assigned work streams.
- Facilitate planning sessions to draft diagrams representing project context, solution design, and process flows.
- Translate clinical and operational needs into clear, actionable business requirements for Product, Engineering, and Service Operations teams.
- Serve as a systems subject matter expert and partner with stakeholders to determine appropriate solutions.
- Identify gaps in business functions and processes; review alternatives with business partners to determine optimal solutions.
- Document use cases, process flows, and detailed requirements through stakeholder interviews and collaboration with Product Management.
- Formalize and standardize the business analysis process for the Care Delivery team.
- Conduct feasibility analysis to determine the business and technology benefit of proposed solutions.
- Lead user story review meetings with Product and Technology partners as needed.
- Develop user acceptance test plans to ensure fulfillment of requirements and participate in testing activities.
- Partner with clinical, operations, product, technology, and analytics teams to align on solution design and delivery.
- Act as a trusted advisor to Care Delivery leaders on process design and system enablement.
- Support structured decision-making through clear documentation, data-informed analysis, and stakeholder alignment.
What We're Looking For
- Bachelor’s degree required.
- Minimum of 5 years of business analysis experience.
- Minimum of 3 years experience in a healthcare and/or insurance setting.
- Demonstrated ability to operate in a fast-moving, evolving environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Proven ability to manage multiple priorities with strong attention to detail.
- Excellent written and verbal communication skills, including the ability to present ideas clearly to diverse audiences.
- Experience facilitating workshops, planning sessions, or stakeholder meetings.
- Commitment to deadlines with a strong sense of urgency.
Nice to Have
- Familiarity with virtual care workflows, care coordination, or clinical operations.
- CCBA or CBAP certification.
- Business Process Solutions experience.
- 3+ years experience with: Miro, Lucid, or Visio.
- 3+ years experience with: JIRA and Confluence.
- 3+ years experience with: SQL, Tableau, Power BI, or Looker.
- Experience with EHRs, CRM tools, or care platforms.
Technical Stack
- Visio, Lucidchart, Miro, Lucid
- JIRA, Confluence
- SQL, Tableau, Power BI, Looker
- EHRs, CRM tools, care platforms
Team & Environment
You will partner with Care Delivery leaders, clinicians, operations teams, and cross-functional stakeholders.
Benefits & Compensation
- Salary: $100,000 - $120,000 USD + equity via stock options.
- Competitive medical, dental, and vision coverage.
- Competitive 401(k) Plan with a generous company match.
- Flexible Time Off/Paid Time Off, 13 paid holidays.
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance.
- Mental Health and Wellness benefits.
- Corporate bonus program or a sales incentive.
- Stock options.
Work Mode
This is a remote position open to candidates located in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
